RPM Automotive Repair Inc.

I own a VW Tiguan and was having problems with the driver's side door latch mechanism. Since I no longer live in Glendale, I took my vehicle to my local dealership where, not only did they charge TWICE of what RPM charges just for diagnostics, the estimated cost of repairs for replacing the electrical system in my door was close to $600 on top of the diagnostic charge. I said no thank you and was able to get my door to stay shut long enough to make it to RPM.

Once there, the mechanic who serviced my car took my door panel off and immediately found the real problem - the cable to the door latch had completely snapped - it had NOTHING to do with the electrical system in the door. It was obvious that the dealership hadn't even investigated the problem because it was OBVIOUS to anyone who actually looked what the real problem was.

The total for my part and repair was less than $100 and I was able to wait in a comfortable, clean, air conditioned office while enjoying a complimentary snack and coffee. They even hand washed my car for me once the repair was done!! Needless to say, I'm NEVER going anywhere else but RPM for all of my future car problems!

Was RPM trying to rip me off? Honestly, I have no proof that they were. And I have to say, I was so close to changing my mind and having them proceed with the repair. What was the deal breaker? Though the reviews had me concerned, the deal breaker was Nathans attitude. When given the slightest bit of conflict, he becomes rude, condescending and arrogant. My recommendation? Avoid this place. There are much better choices in the Glendale area.

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I have been going to RPM for the past 7 years. Chuck has worked on 4 of my cars (Chevy, Jeep, Volvo & Buick).

Gas and Diesel. I have referred many of my friends. Chuck is thorough, detailed and honest. He clearly values repeat customers. I have always asked Chuck to do a once-over on the vehicle I am bringing in for service. He is excellent on advising me 'must' repairs and which repairs can wait. I currently own 5 cars and he remians my shop for service and repairs. Highly Recommed.