Burke's Towing

After waiting over 3 hours the driver arrives and proceeds to hook up the rear of the car.  When he only straps one tire down i ask him about the other strap ..... to which he replies "i don't really need it." He finishes strapping the ONE wheel down,  and states that I can ride with him if i don't have another ride,  but that his son is in there. I couldn't care less that the tow truck driver didn't wear a seat belt,  but his 6/7 year old son who was sitting on the FRONT SEAT BETWEEN US definitely should've.  We somehow make it to my home safely and realize the car doors locked with the key inside, with the key in the ON position and hazards flashing.  Instead of just opening the door,  Mario told me to call him if i couldn't get it open with the few tools i have,  and just bounced.  Took the cash for the tow,  no receipt or anything.  I called him after trying for 30-45 minutes,  and said he'd be there after dropping off another tow in the area.  After 2 1/2 hours i called back since it was almost 3am, and he said he was still coming.  He never showed and my car eventually died from the battery draining,  a BRAND NEW BATTERY! I call the owner,  Mr. Burke the following morning and describe what happened.  He apologized and stated he's sorry for the wait,  and my car definitely should've been strapped down on both wheels,  and also that he'd get someone to come unlock the car.  He gets my info and ends the call.  He then calls back saying he has Mario on his other phone,  and that Mario didn't know the keys were in the ignition,  even though the car was running when he arrived AND he wrapped the driver's seat belt around the steering wheel.  So since he didn't see them,  it's MY FAULT they're locked in the car. To save an argument, I just advised Mr. Burke I didn't want him nor his drivers unlocking my car and I'd be going elsewhere.  He gets upset and yells when I let him know I'd be filing a complaint,  and refused to provide his VDOT ID number,  which is #1075272