M.D. Express Urgent Care

Front staff sucks they are so full of it they’re attitude is unacceptable they should not be in the front that’s terrible customer service wouldn’t recommend anyone go to the Hampton location

Poor customer service from the receptionist to the nurses. I just had a nurse walk in ask me my name and asked me to sign a paper. Never told me what my diagnosis was or if my strep test was negative. I was the only patient in there for the whole hour I was there.

Went in for increasing pain in my ear. I have worked for an ENT Dr for 5 years AND I am a paramedic so I'm pretty sure I can recognize an ear infection. When I got there, it was 10 min before closing so I asked the receptionist if it was too late. She said "no you're fine. Come on in." Filled out my paperwork quickly and handed it in. Was called back and triaged. In the process, she nurse turned around and sarcastically said "you're allergic to aspirin but you can take Motrin and Advil? I said, yes, they are two different drugs. After about another few minutes of her rudeness she began to walk out. She said "the doctor will be in." For some reason, I felt the need to apologize for coming in so close to closing and all she said with her back turned was "the doctor will be in" and she slammed the door. I opened the door and told them I was leaving because she was very rude. Since the doctor was there, I guess she felt the need to defend herself by trying to say she was just hurrying because she knew he was waiting. The doctor came in, diagnosed me and sent in someone else to discharge me. She was very nice and apologetic. After looking into it, the first "nurse" was no nurse at all. She was an X-Ray Tech! Who lets X-ray techs triage patients???

Wosrt visit I have ever had. The PA misdiagnosed me and refused to write the proper note for my job. The facility manager told me they can only write general notes, however, I've gotten the note from here before. One of the clerks rolled her eyes at me after a verbal mishap over the note, which the mishap wasn't with her nor had anything to do with her. Everyone besides the lady who checked me in, was rude and lacked a sense of willingness to help. Obviously if your going to a doctor's office you don't feel well, so at times you can be on edge. This was not the case until they forced my hand. Come to find out the next day I went to my primary doctor and what do you know, I have an ear infection, which I did tell the PA I have a history of and can feel the onset. I don't remember the name of the PA but she was rude and had a sense of entitlement but yet lacks the title of a Dr. With a 2.5 rating you might as well skip out on these amatures and head to Patient First down the street.

Won't be back.. I'll go to a vet next time. Doctor needs to realize he may not be the smartest person in the room.

Caught them billing for a lab test that could NOT possibly have been run because it was never collected. It SHOULD have been run but was not.

Clean, fast, friendly, the doctor did a great job talking to my son, put stitches in quickly and very well. Great experience, would definitely recommend (not sure which of the docs it was it was not on discharge paperwork and it wasn't one of the pictures may have been Javernick)