The Original Mattress Factory

PROCESS: My mother and I were in search of an extra long mattress for my cousin (7' 2"; he was sleeping corner to corner on a king-sized bed and his feet still hung off.) During a visit to another retailer, they recommended that we contact Original Mattress Factory - that they will make a custom-sized mattress. We called, expecting to hear that a custom-sized mattress would be outrageously expensive and were VERY pleasantly surprised to learn that it was just a $50.00 custom cut cost, plus the additional material cost. The mattress ended up being under $1000.00, and that was for the high-end orthopedic line. (Note: this did NOT include a box spring, this was JUST for the mattress.) Well, that's great, but I am sure that it was going to take forever to have it made, right? Nope - THREE BUSINESS DAYS. In less than a week, he had his extra long mattress, and for the first time in a very long time, was able to sleep completely stretched out and supported from head to toe.



STAFF: I had dealings with three staff members at the store and two delivery people throughout this process, and have only good things to say. A special thank you to Gerren and the delivery guys for helping me with the delivery window! (I had to take my dog to the vet and, of course, my delivery time for the mattress was during the vet appointment.) Gerren made a call and the delivery guys really came through by making it before I had to leave for the appointment. I've worked in industries that involved scheduling deliveries and it can be really tricky accommodating a short-notice request like mine - but they made it happen and were happy to do so! In my opinion, these guys really care about the customer and their experience - it is a very rare quality to find in ANY retail situation in this day and age and I will be telling everyone I know in need of a mattress to check out this company.



PRODUCT: My cousin has been sleeping on his mattress for close to a month now and is very happy with it. :)