Salon Elements

I had great expectations, but was very disappointed with the management and the customer service. After purchasing some products at the suggestion of a stylist, I quickly learned they were too heavy for my hair. Before purchasing the products I had asked about returning them should they not work for my hair and was told I would be able to return them or receive store credit if the products did not work out; there was no time limit. I returned to the salon to return the items and they took 15 minutes to fiddle in their computer system, answer other phone calls, schedule other appointments and finally told me I could not return it because they had a one week return policy. The woman at the desk said she had not been there when I asked about the return policy or she would have notified me of the one week policy. I pointed out that she was there and then she pointed to a small sign that she says was always sitting on their counter, stating their return policy. I saw no sign when I purchased the products, that is why I asked about the return policy. The return policy was not printed on their receipts either. Despite having asked specifically about the return policy and the time limit on returns, my return was turned down because I was outside of the one week window -- one day outside of the one week window. I will never go back to this salon and I will be sure to tell all of my friends. $50 down the drain because of their poor policies. I would have liked to get my hair cut there or even exchange the products I'd purchased. It is too bad they have such poor customer service and poor knowledge of their products. Thumbs way down.

Nice salon, I've heard one operator is great. They are full service. Everything was good except my haircut was way too short in back. I guess you have to force them to let you watch what they are doing back there.