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Alex C.

04/21/2017

Overall

First off I'd like to say I've been a regular patron here for over 4 years! I have them wash every 2 weeks and hand wax each month! After the way I was treated on my last visit, they have officially lost my business!!

I don't just trust my BMW's to anyone. The workers here put a 5" scratch into my brand new black BMW M4 trunk lid. The old Korean owner blamed the scratch on me.

He did not offer even a refund for the cheap $17 wash even though I spend at least $67 here each month for the past 4 years! That's over $800 a year!

The scratch was caused by the dirt/grit accumulated from reusing the same drying towels car after car. Even though they use a chamois they also use cheap microfiber towels on your paint. Not every car is washed clean and dirt/grit WILL accumulate in any cloth as cars are dried!!

The scratch could have been removed with a little machine buffing by a professional, but owner failed to take responsibility for his employees. Instead he lectured me and literally stormed off without even listening to what I had to say.

This owner takes his customers for granted. Do not let him take advantage of you!

His son owns Prestige Hand Car Wash on Blalock/I-10. I used to frequent his establishment as well.

However the father's poor business ethics and lack of integrity has ruined my trust in their entire family. I will never come back!

KK
Kevin K.

03/13/2013

Overall

This place is amazing. They have never let me down. They provide excellent customer service and excellent detail to washing your car. I have been going there weekly for the past 6 years. Like any other local hand car wash, they do get busy on the weekends. Expect a 30+ minute wait when the line is out the lot. It is worth the wait. Ill never go to another car wash as long as they are around!

m1st4rp1cky

07/21/2008

Overall
Very Unhappy

Thumbs down! Zero (0) stars. Busted our new Benz. Gave them our brand new GL450 Benz ( 2k mile ) to wash and they stood on the door handles and broke them. They use little step ladders next to the cars and the workers put one foot on the door handles while washing the roof tops. Crunch! The doors would not even close and they just blew us off in their very ignorant Asian way saying "loose screw, take to dealer, not our problem, we see all time" The Benz dealer laughed at them and charged us $500. The door handles were completely busted internally. They were very rude to us and I think they are liars and idiots. Do not go there. Plus the hand wash job was lousy.

Details

Phone: (713) 784-3209

Address: 6521 Del Monte Dr, Houston, TX 77057

Website: http://www.besthandcarwash2.com