THE TOW GUY TOWING & RECOVERY

Honestly I have no words to accurately describe what the employees of this company is like.

Everyone is living through the motions of life and have something going on. But when my baby brothers car breaks down after work at 1am, a bit of compassion would have been great. we pull it into prosperity bank to get it jumped, and it doesn’t work, we set up a tow company to come get the car. During this time a tow truck drove past us slowly 2 separate time not once stopping to offer any assistance. At some point we left not thinking too much since it’s late and we’ve exhausted our efforts; and thinking our guy was only 45 minutes out. We will get the car to the shop and we will save to pay everything one bit at a time. But no, as soon as we left. Like vultures ”Tow guys”pray on people who are already in a horrible situation, picked up the car, took it to a storage unit 10 minutes down the street, and came right back, all in the span of 45 minute that my guy was on his way. When I called to ask where, what, and how. I was met with coldness, not an ounce of compassion, left on hold because he didn’t want to deal with me just so sad and defeated. “Every one is going through something” he said annoyingly. When I had said “hey we are honestly just going through a lot, and I understand you also have to make money working so late. Can we meet in the middle and I pay you for your time to get the car a shop 15 minutes down the way?”
“No, it’s out of my hands now and you’ll just have to figure it out with the storage company. Parking at all after 11 is considered over night parking and that’s not allowed”
I understand doing your job. But I don’t understand taking advantage of people every chance you get and not having any remorse.