Service King Collision Repair Humble

WARNING!!!THIS PLACE WILL CHARGE YOU FOR NEW PARTS AND NOT TELL YOU THEY ARE USED PARTS FROM THE JUNKYARD!!! In all honesty this place doesn't even deserve 1 star. Not only did they charge me 3,000 for a used tailgate but it took them 3 weeks to replace it. Not to mention the customer Service was horrible! Never going there again.

My 6 month old car was in the shop for over 44 days to replace a fender and related repairs due to an animal encounter (this is not including the 9 days I waited for an appointment and the 14 days I waited for the parts to come in). I was called into the shop 5 times to approve the work only to return home empty handed. I’m upset about the excuses I heard and the things that had to be corrected that had nothing to do with my accident. The first time I arrived for inspection it was obvious the car was not ready nor had it been looked over by Victor before hand. My insurance paid for 3 parts that were not on the car (a chrome piece, a plastic protective coating, and a new hubcap). In addition, the new fender was misaligned and the paint had numerous flaws (painted over dust particles, etc). After discussions I was told that the fender could not be corrected, that their paint booth is not a ‘dust free’ environment and I shouldn’t expect a factory finish even if my car was only 6 months old and I would have to live with what I had (in the end I took it home with 2 small paint flaws, that is the best I could do). After the third inspection these things that were unfixable were repaired (not to my total satisfaction, but better), but for the next 2 weeks it seems like they had to keep repairing things that had nothing to do with my original accident. These items include: overspray on the hubcaps on the opposite side of the car, a window sticker in my undamaged window was ruined, my passenger seat and center arm rest had greasy dark marks on them, my trip odometer was reset for some reason, discoloration on my door weather stripping, etc. The manager and Victor were not polite and messages I left for them were not generally returned. They also put about 12 miles on the car. If you choose to use this facility, inspect your entire car thoroughly before accepting it and insist they get it right.