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John's Japanese Auto Repair

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OPEN NOW
Today: 8:00 am - 5:00 pm
Years in Business icon
18 Years
in Business
(214) 492-0701Call
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Map & DirectionsDirections3412 W Rochelle RdIrving, TX 75062Write a ReviewWrite Review

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Neighborhood
Woodside Villas
Category

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06/13/2014

Overall

OMG The WORST EVER!!!! We took the car to them because we didn't want to get into another car payment and what they did to our car is despicable. I'm gonna report them to MYFOXDFW. We took the car in to get the struts and timing belt replaced and when we got our car back it was shaking and reeving up whenever we stepped on the gas. When we took it back they said the Engine Mounts were cracked and we paid to replace that. We got the car back and weeks later it wouldn't start. We paid to have the car towed to them and they said it was an electrical problem but because a car has so many wires they couldn't figure out what the problem was so they replaced the fuses and the car started only for me to have to bring it back a day later because the car wouldn't get up to speed. We were practically flooring the gas to get to 20mph. When I took it back today they said it was the ignition coil sensor and that we would have to get the part from the dealership (Central Kia ) so I got on beltline to take the car back home and it completely stops on Beltline & Rochelle. I call them right away and the two mechanics take the car to the Walgreens parking lot and said they would get the car back over to the shop. I call back an hour later and the woman, Gwen says they didn't do anything to the car and they weren't going to pay for the towing back to their shop. After spending over $3,000.00 with them for Struts, a timing belt, brakes and Engine Mounts it turns out after getting the car towed to the dealership that the problem wasn't the ignition sensor & cranshaft sensor as they suggested but the Catalyst case & gasket along with the Muffler Catalyst and oxygen sensor which will wind up costing another $3150.00 in parts and labor all of which was never told to us when we had the original diagnostic done. DON'T take your car to this CRACKER JACK operation. They will make your car worse than what it was when you bring it to them

badb_catha

04/29/2013

Overall

My mom went to this shady place to get her oil changed and they striped her oil pan bolt so it leaks oil really bad and then tried to hide it by using blue sealant. They DIDN'T even TELL her! My mom is 52 years old she ask me to look at it since it was leaking oil and I was thinking they didn't tighten the oil filter and it leaking. I took pictures of it and upload it. Take a look at it yourself you will get a kick out of it. They suck at even sucking MOST horrible cover up job ever. Then when she took it back today to have them fix it they lie to her face saying the leak was coming from the timing belt ...... Mmmm interesting it kinda funny timing belt is in front of the engine and the oil pan is in the middle of the car....Mmmm.... the oil must be teleporting from the timing belt to the oil pan bolt ....right?! Oh and there is no fresh oil leaks from the oil pan gasket and not leaking from the oil filter just from the oil pan bolt itself that they stripped or worse stripped the threading on the oil pan itself.

Details

Phone: (214) 492-0701

Address: 3412 W Rochelle Rd, Irving, TX 75062

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