More Info
- Extra Phones
Phone: (678) 402-5653
Phone: (678) 581-0223
- Other Link
- Categories
Reviews
07/01/2015
Overall very nice experience. Used their free ac checkup service - and diagnosis was right. Would have repaired it there if I had the option to spare more time the same day and if I had communicated properly (they pulled out my van since they thought I didn't want to repair it for the quote they gave - in fact I was reluctant, but agreed). So this review is my thanks to them. Just wish they had looked past my miscommunication and agreed to repair my vehicle in reasonable time.
04/29/2015
Use to be a good place to take your car. Took my car to have transmission fluid change, they come with a $1900.00 invoice of things that need to be fixed in my car. I am not even talking that I had to go back for some thing that they should had put in a new part and they put silicone what didn't stop the leak. I had to buy the part online for just $10.00 and take it to them, so they could fix the problem.
10/09/2012
Easily the best experience I have ever had with a automotive repair shop. Prompt, professional, honest, and affordable . I went in expecting an expensive repair, but was pleasantly surprised when they told me it was an easy repair and only half $$ what I expected to pay. Really good people..life savers....ask for John.
01/18/2011
I went to Garrett Automotive with a little hesitation, but that was soon eased when i started talking to the owner; John HIll. He took time to help me understand where i needed to spend my money and why. THANKS to the whole Garrett Auto Team!!
12/17/2010
I wish my experience was as nice as the guys above. They wanted $750 to get and install a fuel pump for a 98' vehicle. I had a backup plan since I know this was a trademark of many mechanics. I decided to buy the part and he said it would be $287 just for labor, so I knew he was ripping me off b/c no fuel pump for a car that old would be near $650. Then he used up nearly a half tank of my gas and didn't bother to reimburse me, gas is too high right now! I would advise any woman to bring a man with you then maybe they would be reluctant to rip you off.
Modelesque, my name is Robert and I am the Marketing Director for Garrett Automotive. It is and always has been our goal to change the reputation of the automotive technician by providing our customers with a fair price and the highest quality of work. I have read your review and I would like the opportunity to fix the situation. After doing a bit of research as to exactly what happened with your vehicle, it would appear that the amount we charged was a reasonable rate, both for the labor as well as the part price. As for your fuel, there was a mistake on our part and we would like to fix that for you by providing you with a gas gift card to repay you for the half tank that we removed. The reason we removed the fuel is a safety precaution, when lowering a tank full of fuel it can be very risky with the liquid inside sloshing around. If the tank falls, there is a possibility of rupturing the tank which would cause a pretty substantial puddle of flammable liquid. (yikes) I hope that we can have the chance to earn your trust in the future, and again I apologize for the misunderstanding.
08/27/2010
I met owner, John Hill, a few weeks ago, and he has grown to be someone I consider a real friend. I have seen him deal with customers in a way that even the most seasoned business owners could learn from. He and I have spoken about how he tries to run his business, and he said, "I want to treat my customer in such a way that they will come back." I am grateful to have found a honest technician in my area, and I WILL BE BACK! Thanks John!
Details
Phone: (770) 424-0123
Address: 2400 Cobb Pkwy NW, Kennesaw, GA 30152
Website: http://automotiverepairkennesaw.com
People Also Viewed
- NTB National Tire & Battery
820 Ernest W Barrett Pkwy NW, Kennesaw, GA 30144
- Flag Auto Service
2486 S Main St NW Ste C, Kennesaw, GA 30144
- Valvoline Instant Oil Change
2771 Cobb Pkwy NW, Kennesaw, GA 30152
- Gerber Collision & Glass
2395 Cobb Pkwy NW, Kennesaw, GA 30152
- Discount Tire
2930 George Busbee Pkwy NW, Kennesaw, GA 30144
- OnDemand Truck Service Center
2301 Burnt Wood Dr NW, Kennesaw, GA 30152
- Kennesaw Tire
2850 S Main St NW Unit W, Kennesaw, GA 30144
- Mitchells Paint & Body Inc
2390 Cobb Pkwy NW, Kennesaw, GA 30152
- Speedemissions
2887 Canton Rd, Marietta, GA 30066
- Blackmon Automotive
2734 Watts Dr NW, Kennesaw, GA 30144