Universal Builders of America

I would not suggest this business even to my worst enemy, let alone my best friend. We signed a contract in August 2011 for a new roof, gutters, some siding, interior and exterior painting, window screens, etc. and PAID UP FRONT. Within two months, we had the roof and the gutters (our project manager told us it'd take 3 weeks) and that's where the work stopped. By March, 2012, I'd had it with them and so had my lawn. They'd delivered and left it sit in the grass THREE times. When their SUB-contracted workers did come out, they were rude, showed up whenever they felt like it, though it was completely agreed upon beforehand that we would be notified first before folks were barging into our fenced property, destroyed landscaping and lights, and left trash in my yard and on my street. My roof looks AWFUL and every time they sent someone out to look at it, there was a different excuse for the problems. No one in the office, especially our project manager, ever seemed to know what was going on. I even called him once and he was totally unaware of what was going on... despite the fact that I called him regularly and repeatedly. When it finally became too much to handle and I demanded a refund, our project manager ramped up the cost of the work completed and tried to manipulate the numbers on a new contract. AND THEN when my refund check was finally delivered, it was over $500 LESS than our agreed upon refund amount. That's right! I have a contract saying "homeowner gets back" $$$$ and the check they brought me was over $500 less than that. What was the project manager's excuse? Oh, my bad, I messed up the math. The check is the correct amount. Are you kidding me? This is how these people do business. Never again.