Cumberland Autosales & Bodyshop

I was searching for a business vehicle, I found a Toyota Sienna van at Cumberland for an incredible price. I called to ask about it's availability and was surprised to find out that it was a 5 hour drive away from me! AJ said "No problem! I just happen to be delivering two vehicles up near you today, so I'll just deliver this one to you as well. I was amazed that he would do that ESPECIALLY since it was a Sunday! The vehicle did have some damage history, thus the incredible price, but I thought- if it makes a 5 hour drive with no problems, I'd take it. If something happens on the way, I could always decide against it. Seven hours later, he shows up, we take a test drive, the van was awesome, we signed the papers, gave him a check and he took a flight home. Amazing. Can't wait to get another vehicle from him.

I ask seller due to the car being a rebuilt title was there any issues with the motor, transmission or any mechanical issues seller informed that there is nothing wrong with the vehicle. Seller (Ali and his father) said that the car is in great shape and I will not have any problems. I ask Ali and his father could I see the photos of the car before they made any repair to the car, seller said that they do not have any photos. I ask seller if there anything wrong with the car at all and they promise nothing wrong with the car. Ali said if there is any issues just bring the car back and he will take care of the car.
I drove the maxima off the lot on October 24th two weeks later November 7th check engine light came on I immediately contact Ali to tell him that the check engine light on. Ali said to bring the car back to the car lot which I did on the same day. I called Ali to see if the car was ready on November 12th on a Monday Ali said that the car was fixed and ready to go. I drove the car for two days on November 14th three lights came on the check engine light, VDC brake light keep flashing and exclamation point light stays on? I even sent pictures to Ali so that he can take care of the issue but all Ali did was just cut the lights off but and said that he fixed the car but did not. I reach out to Ali which he never contact me but only respond when I reach out. I took the car back to Ali for him to fix the car, five days later November 19th around 10:55pm Ali said that the car was ready. Three days later 9:39pm check light came back on the next day around noon I took the maxima to my friend’s mechanic shop and he discovered that the car had a bad catalytic converter ($2500 labor and parts) transmission leak, and power steering leak. I immediately called Ali while my mechanic was present and even suggest Ali to talk with my mechanic but Ali said he did not want to talk with mechanic and said bring car to him so he can fix car. Ali told me to drop off the car on Sunday November 25th since then I have been getting the run around by Ali saying to me that he going to fix it and he is waiting on his mechanic. I told Ali that I was tired of going through this about the car and waited my money back but Ali said that “there is no return".
Ali continue to lead me on by making promise that he know he not going to complete. Before Christmas of 2018, Ali said that he ordered the parts but will not receive them until after New Year. At times Ali did not respond to any my text or calls at times, one time I suggest Ali give me a refund Ali laughed and said "just come get your car". Ali blame his brother of why the car is not fixed. One day I went to the Cumberland Auto sales parking lot on a Wednesday around 7:30pm, Ali's brother was coming out of the building with a brace on his left hand. Ali's brother said he apologizes for taking so long to start working on my car and that now he broke his hand he still can fix it due to having help. Ali's brother said that he will have it fix either Thursday, Friday, Saturday no later than Sunday but he will get the car done. Sunday came along and the car was not fix, I contact Ali and told him that his brother said that he will fix the car but never did? Ali said that his brother broke his hand I said that I know he broke his hand but he said that he have help and he will fix it? Ali never replied back at all that day, Ali have been leading me on for about three months.
I even asked Ali did he ever had any attention to fix the car but he never respond. I even told Ali that I do not have any other means of transportation but he said that there is nothing he can do? I ask could I borrow a car from him so I can get to work but Ali said no. I told him my job was in jeopardy due to not having transportation but he did not care.

Drove 2 hours out of my way to be disappointed. I was told that the car was in great condition, and I was lied to. When I got there, I got in the passenger side while my mother test drove the car, and when I went to get out the passenger side door would not open from the inside. Not only that, there was multiple paint chips, the grill was busted and the bumper was popping out. I was also told that the tires were new and they weren’t. Not to mention the owners were rude. These people knew I was driving 2 hours away to look at this car and still lied to me. I will NEVER be back again and advise you don’t either because you’ll only leave disappointed and with a broken heart.