Healthwell Medical Group

First of all, the good: the reception staff are friendly and helpful. I couldn't have asked for more from them. Furthermore, the nurse who took my vitals - a European lady whose name I forget - was fantastic on both visits. She was professional, knowledgeable, friendly and had a great manner.



Unfortunately the M.D. I was there to see, Dr. Debelen, did not even come close to matching the level of service that his staff provided. Indeed he offered a shockingly low level of service. Here is a summary of my two visits:



1) I was referred to Dr. Debelen by a local hospital, having undergone a non-surgical procedure there. At the hospital, the resulting wound had of course been thoroughly dressed. Obviously, in order for Dr. Debelen to examine the wound, I had to remove the dressing. I duly did so, and he examined the wound. He advised me to return in a week if there was no improvement. He then concluded the presentation - while the dressing was half attached and still needing fixing. He left the room. I wondered if I had made a mistake, and that he was going to return in order to apply a new dressing, or at least fix the one I had ripped off. I waited. And waited. Sure enough, it really was over, so I had to go and look for him in the corridors, to ask him to help me with the dressing (I had not brought any medical supplies with me, and the adhesive no longer stuck). He asked a nurse to give me some tape. This gave the impression of a doctor who doesn't care much for his patients, something I am not used to.



2) Dr. Debelen did not strike me as being very knowledgeable during my first visit and my expectations were low for visit No.2, but he somehow managed to fall below what I would term a basic level of care: before the hospital visit mentioned above, I had been prescribed anti-biotics, which had caused an allergic reaction. The hospital had then prescribed penicillin, but it hadn't had the desired effect - the wound was not healing sufficiently. I sat on a regular chair in Dr. Debelen's office . Instead of going and getting another chair and sitting down next to me, Dr. Debelen sprawled out across the patient bed with his laptop, in the same manner my cousin would if he was watching YouTube videos. He then decided to prescribe me the same drug that had caused me the allergic reaction in the first place! I was astonished, and told him, "No, that's what I was allergic to". Not only did he not appear to be helping, but if I had not been totally switched on, he may well has caused me some more problems.



Overall, this is the worst medical 'professional' I have encountered and I certainly will not return.