Encompass Parts Distribution

"A disaster. I ordered a little plastic tray for my fridge 1"x6" weighing .1 lbs. Estimated shipping was $7. When the invoice came, shipping was $39 freaking dollars. I called them and UPS right away about canceling it. UPS said that it had not been picked up so it they can cancel it. I call Encompass and then give me a run around about email the warehouse and "trying" to cancel it. "trying"????? Just cancel it - I don't care how your warehouse works. I was not shipped out so just cancel it. A few days later they ship it out anyways and charge my credit card. I am very POed."