BMW of Bayside

Horrible. I went there today after looking at some Internet specials. I literally walked 10-15 minutes in the parking lot without being noticed. I thought that was unusual. I then went inside and to my surprise, nothing. Two sales persons walked right in front of me without saying one word. The re ceptionist was clueless. The showroom is not even that big so I stuck out like a sore thumb but still nothing. It's as if they were afraid to start the process. Bayside management, if you are reading this, I drive a 2015 Mercedes c250 coupe. I came looking for a car from my wife. After seeing the type of service offered here, your team reaffirmed that I should stay with BMW of Freeport. Thanks but no thanks.

Please believe that if I could choose 0 STARS I would!!!! I purchased a "certified pre-owned" vehicle from BMW of Bayside 14 months ago. Since then, it has spent more time in their service center than in my driveway. My sales advisor Luis and service advisor Melissa are the only reason that I am still a customer, they are amazing and go above and beyond for me. But anyone other than them, don't hold your breath. Trying to get in touch with someone higher up on the totem pole never happens. The engine has been rebuilt twice along with the battery needing to be replaced twice, not to mention the N63 Customer Care package for V8 engines - basically the "recall that never was a recall", amongst other issues. The dealer has refused to take responsibility that they have sold me a lemon and not even give me any consideration towards getting a new car from them. Earlier this year, I even purchased a motorcycle from them, so a return customer I have been. I was able to get BMW Corporate to give me $5500 towards a new vehicle which I used in getting a new 2015. HOWEVER, THE DEALER IS NOT WILLING TO ACCEPT ANY RESPONSIBILITY AND WASH OUT THE DIFFERENCE BETWEEN MY FINANCE AND BOOK VALUE (WHICH THEY ARE NOT EVEN GIVING ME) OR MEET ME HALF WAY. They are trying to bury the difference in my new payment resulting in a $400 increase of monthly payment. I don't know if it's because I'm a woman or they think I'm stupid, but I am not going to be left feeling this way. My current vehicle is unsafe and BMW Corporate has acknowledged it. I just wonder if the dealership will ever accept responsibility and own up to the lemon I got stuck with. The sad thing is, they will probably take my vehicle and sell it to another unsuspecting soul who will continue to experience the same frustration that I have gone thru.

Don't bring your car for repair. I brought my 2000 528i to be repaired. They had the car over two weeks when they finally called and said it was fixed. They charged me $3,400.00 for the repair and when I got it home it wouldn't even pass inspection after driving it the required 100 miles. It then overheated and broke down on me right after that. When I called the manager he hung up the phone on me. If you need repairs, stay away from Bayside BMW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (I gave it a one star rating because they don't have anything less than that. They don't even deserve one star)