Professional Eye Care Associates

I am somewhat perplexed by the two bills I received from your office. The statement indicates a “transfer from insurance to patient/ADJ-Deductible” in the amount $87.50. When I first became a patient in 2010 I had insurance through the schools’ employee company.

I retired and no longer have that coverage. I provided that information when I checked in for my exam in 2011. I received a bill for the insurance difference. I paid the bill because we all make mistakes.

During my 2012 exam, I indicated at the time of check-in that I did not have vision coverage. I asked for a copy of my prescription because I was going to purchase my glasses from another vendor. I decided to look at some of the frames in your office. I was offered a discount on the frames and decided to make a purchase from your company. At the time of billing, I reminded the sales person/cashier that I did not have insurance and will be paying for the purchase myself.

Imagine my surprise when I received this statement for the insurance difference. The first error is an oversight or simple mistake. The second error is just poor customer service and incompetence.
Your “Final Notice” stated that “Every courtesy has been extended regarding payment of this long overdue account.” Really????? I still have not been provided with an explanation of why I owe this amount. I know it is only $87.40. However, it more about general principal and common professional courtesy. As I stated in my letter to you on December 8, 2012 I would pay the erroneous amount if not in error. By your final letter notice, I assume you feel the error is on my part when I clearly stated two times at the time of service that I did not have insurance. I have enclosed a check for the entire amount with this correspondence.

Had my daughters' eye exams done there. Will definitely not going back there again. The optometrist assistant was very rude. Never introduced her name. Never cracked a smile. Was giving me a hard time not wanting to give copies of prescription even after I paid $333! Unless I order contacts from them! Her excuse was that she was told by management! Guess all they care about is getting your money!!!

I bought a $650 pair of glasses from Professional Eyecare in Madison and when I picked them up I told them I was having problems seeing at a distance. They insisted I just needed to get use to them (I have never had to get used to pair of glasses). I brought them back in because I was still having issues seeing at a distance. To make a long story short their way of dealing with the situation was to just refund my money rather than fix my glasses. I asked them if they understood that was the worst customer service they could provide and they responded they knew that but still wanted to refund my money. I would advise anyone against using them.