True Blue Car Wash

Please beware of using Aqua Express car wash! I followed all the instructions and my car was pulled by the conveyer belt into the car in front of me, no fault of my own. Assistant manager working at the time refused to give any information including name of Manager or Owners. I received no response to emails or phone calls until I located owners names from the States Attorney's Office. The owners are: Leon Baine of Custer Park Illinois and Tracey Erickson of Bourbonnais, Il. Business and Home addresses/phone numbers are easily accessible as public information on the web. Once I listed this information I received several calls including from Leon Baine's wife who was rude stating she did not care about my situation but does NOT want people in "their community" knowing they own the car washes. I also received calls from the Manager who's only concern was that I not identify owners. They own car washes in Illinois and Indiana. I had to take time off work to fill out a damage report and get 2 estimates requested by their attorney and insurance company EMC. After weeks of hearing nothing I called the insurance company. Keith Cross with EMC,admits he had not yet investigated or reviewed tapes, but reported that it was not the car wash's responsibility but another unknown driver from a vehicle in car wash at the time. Amazing this decision was made with no investigation. He recommended I "just turn in to your own insurance". I SHOULD NOT have to pay a deductible for damages that were caused in the car wash that was no fault of mine! Why did they request estimates, if they had no intention of even investigating! If you read reviews for all their businesses there are numerous problems. They are opening one in Pekin, Il. Soon. Please BEWARE!