Legacy Ford

I absolutely love the new management team at Legacy Ford. Legacy Ford in McDonough is my new best friend, Thanks guys!!!!

went in on a monday and was given a out the door price by the general manager ,was told they would give me my payment and interest rate later that day and do the deal.they never called so i called back at 8:30 that night and still they did not know because it kept changing,so i ended up wasting 4 days and they raised the price $1400 more than was agreed on.spoke with owners son and he said he could not do that deal anyway,,general manager wants to brag about his 30 years experience, then they say he could not make the deal ,then later i was told that deal expired, its not my fault they took 4 days to give me a exact price.if you cant trust the general managers word,. who can you trust. they are just a bunch of liars and they could care less about their customers.

I have purchased many many many new cars in my time and have never received such POOR service!! This dealership has such a blatant disregard for their customers it is unbelievable!! I purchased my new Edge on 11/26/14, they rushed me out saying that it was the Thanksgiving holiday and they wanted and I quote "to get the hell out of there". I wanted to go ahead and make my purchase on that day because Ford was having a promotion offering a $1,000 Amazon gift card for all purchases made on that date. About a week later my sales person calls me and says that I need to put down a $1,000.00 but my payments will come down. I was in AL on business and he brought the new contract to me to sign and they had changed the amount they gave me on my trade from $7,500 to only $5,500. Several days later I received another message asking me to come by the dealership they had another paper for me to sign and to bring my down payment in cash that they couldn't process it as a credit/debit that they were charged. When I take in the cash and to sign "the paper" it was a new contract where they had upped the cost of my Edge by almost $1,000 saying that they had charged me the wrong price for my Edge and that I needed to sign the new contract. I asked to speak to who was in charge, the Finance Manager made a call and said that "he" said there was nothing they could do. I said well "he" need to come and talk to me face to face and who is "he". I was told that "he" was the owner. A very young man came in the room finally, whom I found out was NOT the owner but the owner's son. He looked at my contract and asked did I take out GAP or an extended warranty and I told him no that I had not. So he fiddles around for a bit and said ok I fixed it and left the room. The Finance Manager then gives me the contract and I look and the sales price for the car has not gone back down at all, so I asked him how it was fixed. The Finance Manager laughs and says all he did was take out your GAP coverage. I told him that I was NEVER suppose to have GAP that I did NOT want it that I have it at a much cheaper cost through my insurance company. I then told them to give me back my trade that I was not going to do it. They said that my trade had already been sold so I had no option. Then several days later I receive a call from my salesman telling me that they don't know where my $1,000 CASH (as requested) down payment was. I told them that was NOT my problem, he asked me to come into the dealership to speak with them about the "missing" down payment, I told them I would NOT under any circumstance EVER step foot back in that dealership again!!!!!!! My tag expires in 4 days and they have not yet processed the paperwork and I can't get my tag so I will not be able to drive after 4 days till they get it done. I called Ford today because I have not yet received my $1,000 Amazon gift card and they inform me that LEGACY FORD has claimed they gave me a $1,000 so I will NOT be receiving my gift card. This dealership is so underhanded with their lies and deception it is ludicrous. BEWARE!!!!!!! I wish that someone would of warned me!!!!!!!

"BEWARE OF THIS SERVICE DEPT" we took our new hyundai there and dropped it off to be serviced and for the transmission to get a recall reprogrammed.they called that afternoon and said it was ready and we went to get it the next morning.when they brought the car out to us i noticed the rear 1/4 panel was damaged and i asked what happened to our car? the guy said he had no clue, so we asked them inside and they say , SOMEONE DID,NT CALL YOU ABOUT YOUR CAR, IT WAS IN A ACCIDENT AND THE POLICE WERE CALLED AND A REPORT WAS MADE" so i told them nobody called and told us that i wanted to know what happened. so we were told that when the tech was on a test drive he had stopped and was programming the computer parked and a lady clipped the rear corner of our car.so then they tell us that they will get us a rental car and fix the car right away, which they did.so yesterday we got the accident report and the story is totally different from what we were told. come to find out the tech was at georgia power running errands and paying his electric bill and was not even in our car and luckily the lady who hit the car waited on him to come back out, the accident report clearly says unoccupied and last time i checked georgia power dont work on cars,.then to top it off the paper work from the service job said the car needed air and cabin filters replaced, funny thing is i had just changed both those filters 2 weeks earlier,so that was a flat lie, then it said all the lights were checked and when we got in it to leave ,the brake light bulb was blown on 1 side,so the whole service thing is a joke.so today we asked to speak with the owners son about this deal and his way to help us for us to buy a new car from them and they would cut us a better deal since they wrecked our car, im not sure how us going $9000 dollars more in debt for a car 1 year newer is a favor to us.so if you dont mind techs taking your car out for errands and joyrides while its supposed to be there being serviced, then this is the place for you, but i think most people would not like that and we will never be back there again.