Progressive Orthodontics

This place is horrible! My son got braces and they charged me $5500 and he was supposed to have them on for 24 months. We set up a payment plan to pay 250 a month for the 24 months. The doctor wanted to remove The braces after 14 months. We scheduled an appointment to get them removed and the day before our appointment I found out they wanted the balance paid in full. I told them that we were on a payment plan for 24 months and the doctor is choosing to remove the braces early I should be able to continue my payment plan and you can’t expect someone to come up with a couple thousand dollars just like that. I explain to them my husband was hospitalized this week with pneumonia and was getting surgery today and may have lung cancer and I really need to stay on the payment plan and was not available to give them $2000 two hours before my son was getting his braces removed I got a message saying that the doctor feels we should reschedule because he didn’t think it was a good idea to remove them with everything going on with his dad. I told them this is the only thing he is looking forward to and I want his braces off. They said to reschedule that way will give me more time to come up with the balance. They are holding my sons teeth as hostage to get their money when we had a payment contract for 24 months. They are only thinking about the money and could care less about what my son is going through. I also referred a friend to them and they quoted her a price of $4500. That was $1000 less than what I was paying and when I questioned the doctor about it he said because my son needed braces for 24 months and her daughter only needed them on for 20 months so there was a difference in price. Well now my son has had his braces on for 14 months so there should be an adjustment to the balance since The doctor is removing them 10 months early. They agreed to take $500 off which I think should be more since it’s 10 months early. But they are still insisting that they won’t remove his braces until I have the balance. It’s horrible that they’re doing this to a child who’s going through a hard time right now and penalizing him because his parents don’t have $2000 to pay when we were on a payment plan for 24 months. I do not recommend this place because they only care about the money and not the patient