More Info
- General Info
- We help the customers with the insurance claims to make the process easy and fast. We work with all insurance companies. A Okay Auto Glass, LLC sends out experienced technicians to complete and help with your auto glass needs. A Okay Auto Glass, LLC cares about each individual customer our top priority is to give the best service possible for total customer service satisfaction.
- Email Business
- BBB Rating
- Extra Phones
Phone: (717) 207-9664
Phone: (717) 928-4242
- Brands
- replacement
- Payment method
- all major credit cards
- Other Link
- Categories
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes
Reviews
07/17/2015
BEWARE!!! TERRIBLE INSTALLATION! NO COMMUNICATION!
I recently purchased a car that had a cracked windshield. I hired A Okay to come out to my garage and replace the windshield so that I could get the car inspected and road worthy. When I went to pick up the car to take it for inspection I immediately noticed a HUGE GOUGE in my hood and fender's paint. Dime sized, and it was down to the bare metal! The reason I immediately noticed this was because two days prior I had the car completely compounded and polished. The paint looked MAGNIFICENT for a 15 year old car. I had even taken pictures of everything after the detail was done.
After finding the gouges in the paint, I immediately called A okay's office to make a claim with them. I spoke with the woman who I had made the appointment with, her response was "we don't use power tools, and I sent Carlos (the owner) to do the install and I know his work". I feel like I was very calm and patient with her in explaining what had happened, after all, mistakes are made and I work in retail myself so I totally understand this. But the mistake was not mine, and I fully expected for them to either refund my money or pay for the damages to be repaired. I immediately emailed her the pictures of the fender and hood before and after the windshield installation. Two days later, I still had not received any response by phone or email. So I called back in. Spoke with another man in the office this time. He said Carlos hadn't had a warranty claim in 13 years. MAYBE THAT'S BECAUSE WHEN SOMEONE CALLS IN WITH A CLAIM YOU NEVER RESPOND!?
So now it's been a full week and a day since the installation, I have a car with gouges in the paint, pictures as evidence that it wasn't that way before his installation and I still haven't heard a response from the owner or anyone else at the company. I'm going to make the suggestion that Carlos change the name of the company from A Okay Auto Glass to "Less than Mediocre Auto Glass". I will be reporting to the better business bureau and will be looking into taking this to a small claims court for the cost of repairs to the hood and fender.
Details
Phone: (717) 598-2225
Address: 230 W Main St Ste D, Mount Joy, PA 17552
Website: http://aokayautoglass.com
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