B & H Appliance

Long or short version.. I'm not sure I'm so upset with this company and the tech. The tech. came and made a repair to my dryer May 1st. The initial problem was that I had a clogged vent. He told me that I needed to get the vent cleaned or the same problem would re-occur. I was lucky and was able to get the vent cleaned the same day. Problem solved right... WRONG! June 9, the same year, just a little over 30 days, the dryer starts to spark and stopped heat. The tech. comes out again, (does not touch the dryer, does no inspection, is in my residence less than 5 minutes) talks to my teen daughter and informs the insurance company that an unauthorized repair was made. A crappy repair that he made 30 days prior was the reason for the maintenance call!!!

My experience is similar as many others. B&H was my assigned repair company through NFM. They never showed up so I called and couldn't even tell if I had reached a business. I called back and the person on thebither and if the line started yelling at me when I inquired about she they would be coming. I hung up and called Assurant and told them to find another company. No way are these people coming in my home. Stay clear of you have a choice!

No communication. Almost 2 weeks later washer is still not fixed. Lady that answers the phone is rude.

easy to schedule a service call, lady was friendly and helpful. technician arrived on time, was friendly and personable, talked about our families. took less than 30 mins to fix our ice maker. will call them again.

Wow what a terrible experience.
Fridgedair contacted them when our dishwasher broke. I missed their initial confirmation call but called back 20 mins later. Was told the repair guy had already left so I would have to wait till the following Monday. Following week I call everyday just to be told the same thing, I missed the window. After 5 days of this I called again, and said, I've called when you told me to call, how do I get on the schedule?! I need my dishwasher fixed. The receptions then started laughing and said to her coworker "she is whining about her dishwasher" ugh yeah, I want my new dishwasher fixed.
What kind of scheduling system is this?! If I need to confirm with the repair guy, give me his direct number. Unbelievable.
Luckily, I reported to fridgedair and they connected me with a much better company.
I would absolutely steer clear of this company. If they make it this difficult to make an appointment, I can't imagine they would stand by their work.

Excellent staff fixed our dryer 2 days prior to a scheduled appointment date.
Very conscientious workers with a lot of experience.
We appreciated their efficient work.

Very disappointed in phone customer service and service knowledge of appliance needing to be serviced.

Assurant Solutions (NFM warranty provider) provided B&H as the company that would service my under warranty dishwasher. This was about 9+ months back. After more than a week and having to make calls, I was told the guy that came out was on medical leave. Some other guy was sent out and "Fixed" the diswasher, but it was never was good as it was right before it went out. In 3-2016 my dishwasher broke again. I called my plan and was sent out B& H again---not happy!! 3-11-2016 a service man came out. He said it was a few things including soap build up. He said he is going to have to “research” the problem. He also said he needed to order some parts and did not put all the screws back in, as he would be back. On 3-22-2016 I called the plan and was told that B&H denied the claim and that is it!!! Go to GE Appliance if you can!!! If I could give a a negative number of stars I would!!

NEVER USE THIS PLACE!! If I could give negative stars I would!!!!!! First time, do to my extended coverage, this is who was sent out. The guy did not know what was wrong. He said he needed to "research" what to do. After 2 weeks later and many calls, someone came out. The first guy had to have surgery and was on medical leave. I understand that, but no on ever called to let me know what was going on or if they were still "researching" the problem. The dishwasher was fixed, but never to the level of before. Now it went out again. I was told by the service guy he had to "research" the problem and order parts After a week + I called my coverage people and was told that the BH Appliance denied the claim. I feel the service people have no clue what they are doing. What is more upsetting, no on calls to tell you what is going on. Go to GE Appliance.

The office manager/person that answers the phone is very rude. She spent more time telling me what could not be done and how I don't understand customers because they aren't there etc. I asked her to have the technician call me and she told me I could call him. She is not very customer focused. She proceeded to cancel my order and hung up. Mr. Harris, I suggest you may want to have someone that is a bit more customer oriented answering the phones. I have noted others have complained about her on various feedback sites.

Took my compact refrigerator that I had bought online from Home Depot in for warranty service. Staff was very courteous and professional. Refrigerator was diagnosed and repaired in a very timely manner. Very happy with this business.