Factory Spec Collision Center

My 2014 Toyota Avalon was in a stoplight traffic accident in early October 2015. I used the Ft. Walton Beach shop for repair (a USAA recommended shop) and got my car back in about 10 days. It took a few days longer to repair as it had both front and rear end damage. A local Toyota dealer appraiser told me that the repair and 3- stage paint job was excellent, if not among the best he had seen from a repair shop. He said that only an experience Toyota appraiser would know that the car had been in an accident.



My initial experience with the staff was very good. We also had 2 telephone updates during the repair. The staff handled all insurance business with USAA for us with a very friendly customer service attitude.



BTW, we did not need any mechanical work on our car.



We would certainly visit them again if I need repair services.



My wife and I thank them for their prompt and professional service.



Robert Martin

I read many reviews and was a little nervous to have my car repaired by Factory Spec., however yesterday when I picked it up I was quite pleased. My 2014 Honda Civic looked brand new again. Factory Spec. Collision Center, Inc. went above and beyond not just repairing the damage to my car due to a car accident, but they also repaired damages caused from my bike rack. I would highly recommend. FYI, from my understanding they are under new management and are striving to make changes towards meeting their customer needs. 5 Stars!

I Hope That No One Else Has To Deal With Jeremiah. There Is No World Class Customer Service At This Business. Jeremiah Does Not Check His Facts Before He Talks To You. He Is Rude, Smart Mouthed, And Condescending. I Will Not Bring Any Vehicle I Own Back To This Business, Ever. I Will Also Do Everything In My Power to Ensure Everyone Else Know Exactly How They Will Be Treated If They Go There. I Will Take My Car To Alabama Before I Go There Again!!

This company is the worst company I have ever had to deal with involving my car. They neglected to get my car fixed correctly the first time, and they took a week to do so when it was supposed to be fixed the same day. I would drive an hour out of my was to use another company if need be. Their customer service is terrible, and their building is disgusting. It smells like a sewer right when you walk in. They will also tell you that they are ordering your parts and wont call you when they come in. I had to get ahold of the terrible customer service reps in order to get my work finished with my car because they were too lazy to pick up the phone and tell me my parts were in. I also had to make an extra trip to factory spec in order to have them install a part that they neglected to put on my car. Their work isn't even mediocre.... I wouldn't trust them to fix a bicycle. AVOID factory spec at all costs if you want you car fixed correctly and on time and if you value great customer service. If I could rate them zero stars I would.

Great customer service, great work, and helpful staff. They completed my car two days early and the body and mechanical work was perfect.

Theyre Awesome to do any kind of work but understand people they are a collision repair shop not a mechanic service repair. there is a difference

If you need minor cosmetic body work, they are good for that. But if your auto need ANY mechanical work - stay away. They sub contract with substandard mechanics to have your mechanical problems fixed. I am now going on 5 months and still can't drive my car due to crappy mechanical work done, and their refusal to cooperate and have it fixed properly. Stay Away !!