Papa's Chrysler Dodge Jeep Ram SRT

horrible customer service and service- I have been taking my car back to have the same issue fixed for the 5th or is it 6th time since I bought the car. three months after I bought the car I took it back for driver side problem and still today they have not fixed it. You get the run around and they make you drop off your car for an all day check-they don't want to rent you a car for longer than a day but neither will they fix your car the right way the first time. You cant make a convenient appointment because they are is never one available when you need it- they only do oil changes on Saturday - I was told by Pauline- if you have a truck or SUV they only rent a small car for you-if you live in the country too bad for you-they are horrible-all these people below either were paid to say nice things about them or they only have oil changes done.

i made an appt to bring my car in for an electric window repair. I dropped the car off the nite before. I explained the problem in detail when i made the appt. The next morning at 9:30 Pauline calls me to find out the problem...sooo my car still wasnt looked at. I explained again, told her i had an extended warranty and the info should be in my file. I located my warranty info and 1/2 hr later i called... it just rang and rang.....the operater comes on and she rings the service dept again....rang and rang...she comes back on and says "they must be busy"...she took a message and said she would have someone call me....nobody did...by 2pm i still hadnt heard from anyone. I called again for a status on my car., finally got Pauline, she tells me she hasnt heard or received any updates....then she looks in the computer and see's notes from the technician that the car needs a master switch for the window...i ask, will it be fixed today? Her responce was..."I dont know, he has to call around for prices on the part"...i asked, will someone call the let me know?..."yes"....by 4pm still no call...my son had to pick me up at work and drive me down there....i go up to the desk and she tells me, i just got off the phone with warranty co and they approved a rental car because we cant get the part till tommorow....Really? it took all day for this?? Ok, fine i get the rental car and was informed the part would be there first thing in the morning....Day 2.....12pm....still no call....again i call at 2pm and ask about the status of the repair....Pauline tells me...."im faxing the paperwork to the warranty co, now, the care is fixed, as soon as we get payment i'll let you know'....Are you kidding me?? Your holding my car hostage for pmt when the repair was approved and you know your getting paid?? 4pm, still no call, again i drive down to the dealership......pauline jumps up when she sees me and tells me she just "now" received the pmt....Never in my life with any vehicle that i owned did i have a problem with the warranty, nor have i ever had my car held hostage because of a warranty pmt...How this place gets business is beyond me when they cant answer the phone.....the service rep cant be bothered to call with status....her customer service skills are lacking at the very least....NEVER will i EVER bring my vehicle to Papa's again!!

I heard the commercial on the radio for papa's. I've never heard of them until then. So I decided to visit there location after.communicating with evan, one of the internet salesman. I went there after work and I have to say, whatan experience.Great salesmen, friendly and knowledgeable staff, no pressure to buy. I had some stuff circumstances and they made it happen. I'm now the proud owner of a newer vehicle.Great team, great staff and great location. One last thing! This place had a place to eat inside and if u need a hair cut while u wait, there is a barber shop too plus a great waiting area. I had my 5yr old child with me and its very kid friendly.I would recommend going there to make your purchase..

It was a great experience!

John Ward sold me my second Jeep Wrangler in two years. What a guy! What a product! Thanks Papas Dodge!

AWESOME! Yet again!! Zaneta has proven she goes the distance when it comes to customer service. This is the 5 car I have purchased from her and she always gets me the car I want at the price I want! New owner of a totally packaged 2013 Ram 1500 and couldn't be happier! Thank you!!

We had a good experience at Papa's Dodge Jeep. Our salesperson Zanetta was very personable and great to negotiate with.

Everyone was friendly, helpful and overall it was a positive experience

They are great in the Sales and Service area's of Paps's, that's why I keep going back.

Business runs likes a well oiled machine, customers are treated with respect and the showroom is a great place to hang out while you watif ro service.