Gaumond's Auto Body

We chose Gaumond's based on favorable work a family member had performed by them 4-5 years ago. Unfortunately, it seems that the quality of work and attention to detail have gone downhill.



Our car required minor repairs...a new bumper cover and some minor work on passenger fender. When we arrived to pick up our car, we noticed that the bumper had a 3-4" long ridge of excess paint/clear on the bumper that you could see/feel and that the color was off. On the fender, there were hundreds of visible sanding scratches under the clearcoat, they had taken a chip of paint out of it (likely in reassembly), the point of the fender was sticking out 1/8" from the body and the headlight was pushed up against the fender with no gap (as opposed to the other side). Understanding that sometimes things slip through, we let them keep the car a second time to resolve the issues. Unfortunately this meant we needed to pay for a rental for 4 days.



When we arrived to pick up the car the 2nd time we found that the only issues they resolved were the excess paint ridge on the bumper and the point of the fender sticking out from the body. The chip of missing paint, the hundreds of sanding scratches on the fender, and the poor fit of the headlight/fender area remained. They admitted (again) that this wasn't right and asked to take it back in a couple of weeks so they could do the job properly. Thankfully they also offered to pay for the rental this time.



Well, we just picked up the car for the 3rd time and I honestly can't believe what they have done. Yes, they painted the fender again, and finally fixed the chip in the paint. Unfortunately, there is now a new ridge of paint where the fender meets the bumper that you can see from 10 feet away, the headlight remains misaligned/smashed up against the fender, AND to make matters worse they decided to "blend" into the other fender (which required no work to begin with), resulting in thousands of new scratches on that panel. Needless to say, leaving it with them for a 4th time would have been folly so we left and are working with our insurance company now.



Throughout this whole ordeal it seemed that they were a bit overwhelmed. There were many delays (2 months total) in the initial drop-off/scheduling, they often forgot to call us to tell us of these delays and given the missed "fixes" the front office and shop have some obvious communication issues. Our family member who had the previous (and much more extensive) work done couldn't believe how poor of a job it was either when he saw it. We have no idea what's going on there, but something is clearly amiss as there's no way it should have been delivered in this state in the first place, let alone three times.



The one good thing we can say is that they were at least personable. The quality of work is terrible, however, and we won't be recommending Gaumond's to anyone ever.

I've used Gaumond's twice. I hope I never need auto-body work again, but if I do I'd go to them again.