More Info
- General Info
- At Bassett Furniture, get quality without compromise. Shop our wide selection of bedroom, dining room, living room, and outdoor furniture, plus fun furniture accessories like lamps and rugs. Or customize your perfect piece in our design studio. And if you need a little extra help, our interior design consultants are available to help you make that perfect piece or perfect room. Shop online today or visit us in-store!
- Email Business
- Payment method
- company card, master card, visa
- AKA
Bassett Home Furnishings
- Other Links
http://stores.bassettfurniture.com/ct/orange/1105244
- Categories
Reviews
08/24/2011
UNBELIEVABLE!!! We paid over $4,000 for a defective furniture! Stay clear!!! When the furniture arrived, one of the sections of the sofa does not recline. We contacted the store immediately and instead of apologizing, their "Customer Service Manager" scheduled a repair a month from the date of the incident. She was quite snippy stating that the best she could do was have a repair man out a month from then.
I don't want to pay $4,000 for a product that's defective! The store manager, "Cindy" said "We are making this right." she said. When asked; "Would you think this company is making it right if you received a defective product and need to wait a month for the repair?", she was stumped, and responded, "Its not defective because you can still sit on it. it just doesn't recline."
GENIOUS! Why didn't I think of it??? I paid over $4,000 for the reclining sofa and even if it doesn't recline, I can still sit on it! Amazing!
I tried returning it... but they said it's "Impossible". Called the company, and the company said everything needs to be taken care of on the store level. The corporation itself will not take any responsibility for its location.
Details
Phone: (203) 799-2595
Address: 549 Boston Post Rd, Orange, CT 06477
Website: http://stores.bassettfurniture.com/ct/orange/1105244
People Also Viewed
- Sleepy's
575 Boston Post Rd, Orange, CT 06477
- Ashley HomeStore
506 Boston Post Rd, Orange, CT 06477
- Sleepy's
484 Boston Post Rd, Orange, CT 06477
- Bed Bath & Beyond
1212 Boston Post Rd, Milford, CT 06460
- America's Mattress
400 Boston Post Rd, Orange, CT 06477
- Bob's Discount Furniture
515 Boston Post Rd, Orange, CT 06477
- Goodwill Stores
1712 Boston Post Rd, Milford, CT 06460
- Pier 1 Imports
98 Turnpike Sq, Milford, CT 06460
- Designers Resource
179 Buckingham Ave, Milford, CT 06460
- Pilgrim Furniture Inc
1755 Boston Post Rd, Milford, CT 06460