412 Motoring

I was more than dissatisfied with 412 Motoring. On Wednesday, December 29th I had an appointment to get a remote car starter installed at 2pm. I had planned on using a groupon for the service ($119). I was told that the service would take 3 hours. When 5pm rolled around and I hadn't heard from anyone, I decided to walk back to 412 Motoring, assuming my car would be done in the near future since they close at 7pm. Unfortunately, they weren't done working on my car until 9:45pm that night. Further, I was charged an extra $117 (this did include a tip)--more than what I was quoted via their marketing on Groupon. When I went to leave, I asked for my spare key...turns out that the other mechanic took my spare key home. And to top off the whole experience, the remote car starter stopped working two-days after of receiving the service. I called 412 Motoring on January 3rd (left a message) and again on January 4th and asked to speak with the manager or owner. The receptionist refused to give me his/her contact information. I would like to speak with the owner/manager and ask for a refund...or at least voice my grievance. While Mark, the mechanic responsible for installing all remote car starters at 412 Motoring, was kind and seemed to be overworked, but I do not appreciate the obviously horrible service.

I had gotten a automatic car starter given to me as a gift two years ago. It was put in by 412. I had horrible luck with it the entire time I owned it so I called them to have it removed. They took a look and showed me how to properly use it and updated it for me at no charge. The office was cleaner than most peoples houses. The steeler memerablia was impressive. And Mark was just awesome. He took the time to address my concerns. This was the shop on Penn Ave.