Toyota Of Plano

When you drive a certified vehicle off the lot you don't expect to have it serviced two week after owning it. I would not recommend anyone buy a vehicle here.

I bought a 2016 certified Toyota Tacoma from these guys. This vehicle had 50 miles on it. They told me that this vehicle was thoroughly inspected. I believe 160-point inspection. When I drove off the lot with my truck I noticed the alignment was out, my steering wheel was shaking. I called the Internet sales manager Stephen Putman and he told me that they do not have the means to test the vehicle on the highway since they surrounded by toll ways. I also asked them if they could put air in the tires because they were low and Stephan replied that he would. They didn't. I informed if of that and he told me just to drive on them and they will fill up. Very unprofessional.
Two weeks later, my truck doesn't start. I had to get a new battery for it because the one that they provided malfunctioned. I decided to bring my truck in so that they could align my tires today and they did just that. I asked them about taking care of the battery and they blamed it on the weather. I than got a call from Stephen telling me they would refund the battery only if I could go get the old battery from the shop, pay them to get it back and drive all the way back to give them the battery and just maybe I’ll get a refund from the shop.
A side note they don't ensure batteries at any car shop. That's not the problem. the problem is no one should have to pay 165 to replace a battery on a certified inspected vehicle they just brought or have to waste time and gas to drive back to have it aligned when they should have done that when they inspected the first time.
I am happy they entertained the idea of a refund, but disappointed in the quality of their inspections and unwillingness to work with me through have to bring my truck that they assured me was inspected back to the shop for repairs.

Took my Prius in for a recall part replacement that I was told would be no change. They called me offering additional $1000 of work needed. When I said No to the fixes they the charged me a $50 service fee. Made multiple call asking to have the fee waved but they would not. They also left bolts out when they put the flange back on and didn't restore the battery cover inside the car. just left it all open. Then the $50 inspection I was forced to pay wasn't even complete. Several blanks left on the checklist. Not Happy at all. They called as a follow up after the car was picked up to argue about why they have to charge me the $50 fee. Still waiting for a call back from the service manager......

Toyota of Plano performed an excellent work to fix a problem due to unexpected oil leaking. The manager did a great job to make sure I’m totally satisfied with the work, and I still consider them being the best Toyota dealership in town! Why? Because they tried their best to make customer 100% satisfied!