D & A Custom Paint & Body Shop

Beware: D&A Auto Body provided a slightly cheaper estimate, and they seemed friendly...initially. We had them do a bumper and fender repair. The work appeared "acceptable", with minor gaps where the bumper meets the fender. Several weeks later, the bumper sagged and remains floppy and gapped where it meets the passenger side fender (has hardly been driven as it's awaiting our 15-year-old's upcoming birthday). The car just sits. Absolutely no damage or contact has occurred since the "repair". I brought the vehicle back to D&A and very politely asked for them to look at it. Initially, they looked underneath and saw the zip-ties I had set to repair portions of the plastic undercarriage (damaged by parking space curbs). The zip-ties and previous damage were present when D&A did the repair. I pointed them out beforehand. So the secretary accused me of having caused damage after the repair. She was adamant! The owner appeared, and discussed the issue with one a third repairman....IN SPANISH SO I COULDN'T UNDERSTAND THEM!!! This was not random, they clearly shut me out of the conversation by using Spanish. The owner then told me that some kind of support behind the bumper was pushed in and needed to be adjusted (at $48/hr). He said that the support was probably pushed in pursuant to the crash which damaged the bumper initially. I asked why I wasn't told that at the time of repair. He answered, "You asked for a bumper so I gave you a bumper....I'm now telling you (that it needs the additional repair)." So which is it? They went from accusing me of post-repair damage, to telling me I got the repair I asked for and nothing more? Buyer beware!!!!