Firgrove Veterinary Hospital

This vet is too busy to help pets in need, have tried several times to get our dog in and they are booked out two weeks at least. Went to another vet that for us on same day. They are very rude and should just say they can't accept new patients at this time. Now we have to transfer all our records for our dog elsewhere because they don't have time for us, even though our dog needed more urgent care than two weeks away!

Took Lucy in, for the first time, yesterday. Thought her breath indicated a need for a teeth cleaning. Vet said it isn't necessary yet, wait 6 months. Breath? He didn't think there was any indication of anything wrong. Absolutely no charge! Walked out feeling like I found a new vet that I can trust. Am breathing a sigh of relief as because of prior experiences, was very hesitant about going to another clinic. Thank you so much for your honesty!
Judy Payne

This is my vet if choice high price or not. My dog is family and I will pay or do whatever to make her comfortable. Dr. Barber is awesome he listens and always makes me feel like my animals health is his only concern and not to mention he always suggests cheaper natural substitutes for her care. My frenchie is a special needs girl and I feel like they always treat her with kindness and me with respect.

I'm sure they are great if you have wads of money to throw away. I never went there before but I won't again and will recommend others against it unless they do the right thing here. I found a cat, hit by a car after I dropped my daughter off at school. I rushed him, still alive, to the nearest vet I could find. I rushed in, thinking they'd jump out of their seats to help. I had to spend five minutes to convince them to even look at him. They took him. I was late getting my other daughter to school and left my info. They wanted to know how I was paying?! Not my cat, late, trying to do a good thing, $1.09 in checking...I'm sorry I thought you could take injured animals who were hit by a careless driver and left to any vet for compassionate treatment. They eventually took him. I left my info and called to check on him later. They said he was fine. Was I picking him up or did they need to call someone. I really, really wanted to get him. Unless they were willing to treat him for $1.09 and bad credit and release him , it was a roadblock. Another roadblock, is living with a strict dad after divorce who doesn't see animals like I do. Roadblock c was my 14 year old cat that is very sick herself and roadblock d were my two kids under six that I'm struggling without child support to pay for. I did rescue for years before kids but you can't sign on for that task if you have no realistic means to do so. Anyway, they kept him. I trusted he was alive and well. Not micro chipped. I called a few days later cause I needed more info for found ads I was trying to place to alert his owners. They said, I signed him over. They would not tell me if they sent him to a city shelter, humane society etc. I get privacy policies. I didn't need to know injury details and bill costs, I wanted them to tell me which PUBLIC facility they sent him to in case I found the owner. Nothing but blunt, rude responses. Well, I did find the owner. She's going Tom with a picture. She had bottle fed him after his mom rejected him. She just got a new dog, her indoor cat freaked and ran only to be hit by a car, in a school zone, at school start time, by a driver who should have been watching the road for kids let alone cats and left to die. Now, they won't tell her where her cat is. They also told me not to mention their name in any ad or refer ppl there for questions. I did for her but I said, don't call cause their cold. Walk in with a picture, and demand an office manager. They may treat high paying clients well, but their code of ethics is far skewed. The other coupled that stopped that day recommended All Creatures Vet by the Graham Wal-Mart. They had arrived to help first but had a baby in the car so I offered to find him help. I didn't know where the other place was but knew with traffic that Wal mart was a good 15 min drive or more with traffic,. I mistakenly took him to the first vet I could find. A decision that may have cost him his life. It feels sketchy. I honestly think they took the inability for unrelated helpers to pay as a sign to flat out euthanize. Why else would they either A) say he didn't make it or B) say don't mention us in any ad and have no one call us. The owner sent me a pic. She lives a block away from the accident and he darted the night before from her new dog and slipped out an accidentally cracked door. I saw pictures of him sleeping in a cozy blanket. It's him. If this vet doesn't tell her where it is, I will never stop telling this story to every pet owner I meet in puyallup.

They were so kind to us. My parents took our cat Ashley in today to get euthenized she had cancer. Not only were they kind and gentle with my parents they were also to my cat and not just while she was alive. While she was passing and before they talked softly to Ashley and massaged her, I know she loved it. And even after they passed they continued to massage her a bit and wrapped her up nicely in the blanket she had been sitting on leaving only her head exposed. My parents were allowed to pay while in the room and shown the back way out so they could grieve in privacy. They were amazed by the caring this staff showed. They were also very caring and generous during our previous visits with Ashley. The commitment of this staff is exceptional. Thank you for being so amazing.

They were very nice to me! I had to go in on an emegency for my dog and they were very understanding when I was crying. I told them I had just lost my job and they were willing to help me figure out a way to pay for the services. Most vets just say good luck chuck! I wish all vets had these kinds of hearts! They are now my main vet! They may cost a little more but it is worth it! They always go the extra mile!

Loving a caring facility for your animal. Nice clean environment. Staff is wonderful.