Bunkey's Car Wash

Took one of my husband's cars last week so I could surprise him with a clean car, not only were the wheels left dirty but the windshield was cracked! I spoke to the manager who was very nice and said he didn't see a pre-existing chip in the windshield that could have created the crack but I would need to see the owner who happened to be on vacation before Bunkey's would pay for repairs. My husband parked this particular car in our garage for a week and we saw the owner today...the first words from his mouth were basically if I find a chip in your windshield all bets are off and I'm not going to pay, you'll be responsible...NOT hello let's take a look at your windshield or I'm sorry this happened at Bunkey's! Of course within ten seconds of looking at the windshield the owner found a chip! All I can say is wow, it is some microchip because his manager, my husband or myself couldn't find it! We told the owner we didn't need his money but he needed to do what was right, because there was no chip! The owner's response...he was protecting his business! I have worked in management and customer service for years and there are some things you think but keep to yourself! Do what is right and your business will thrive. Bunkey's could use some good old fashioned customer service skills! We WERE loyal customers from 2004-2013 but will certainly NOT be going back ever again!

They did an OK job on my car. However, they do wash the car good enough for my standards I have not nor do I plan to go back.

They scratched and dented my car, obviously fresh, two employees agreed that they had done the scratches yet the owner was never going to admit it, he simply said " bring your business elsewhere" Later i found out they had no liability insurance. BEWARE!!