Auto West Chysler Dodge Jeep

SERVICE DEPT IS TERRIBLE!!!

We bought a new 2007 Caliber there in 2006. We bought a 6 year warranty and all this extra care stuff that they will do for free. I brought the car in to the service dept in 2008 to have the $4,000 rims and tires that we bought with the car for a balance and rotate. I waited for about 2 hours and then someone came out and said they bent the front driver side rim and that they had to order a new one. Come to find out, they discontinued our rims, so they said that there was 1 car left on the lot with our exact rims. So, I waited another 2 hours and finally someone comes out and says that they sold the car on the the lot and now we will have to order 4 new rims. They said they would pay for the rims, so I was cool with what happened, except for the fact that I had waited for 4 hours. So, a week goes by and they finally replaced the rims on the car. When we got the car, it pulled to the left and the steering wheel began to shake as soon as I hit 60 mphs. I took it back and they said nothing was wrong with it. After a couple days, I call back pissed asking to speak with my service rep, and he didn't work there anymore and no one knew anything about my car. I tell them to check the computer, and all that is written is that they replaced the rims! So, I just drop it cause it is getting me nowhere. Today, I take it in to have my free oil change and I ask them to balance and rotate the tires, and check the transmission because it was shifting a bit weird. The rep says "ok that will be $150!!!! I was done! I told him to just give me my damn free oil change! DON'T GO TO THIS PLACE!!!!

I was able to get a new '08 Ram 1500 in Sept 08. No problems, no hassle. Discounted $15k off sticker, plus same trade-in value as carmax offered