Doug's Northwest Cadillac/HUMMER

I find that many places I go these days that the customer seems to be a "glitch" in their day. I do not find that true with Dougs. I LOVE their service. I felt that I was important to them. Even tho they could not answer my question at that moment they got right back to me to tell me they were working on it. THAT was FANTASTIC!! To just be kept in the loop about the process made my day easier. And turned the hassel of a non-working car into a relief that SOMEONE was taking care of it for me.

Thanks for taking the time to care

I not only bought my first car over twenty years ago from Doug's... but, my husband and I have purchased our last three cars there. Doug's sales staff treats you like family. Their service department is always willing to go the extra mile. We keep returning to Doug's because they get it right!

I had recently inherited the responsibility of taking care of a 1996 Cadillac ETC with less that 60K miles on it. I had not dealt with Doug's Cadillac/Hummer in the past but have done business with Doug's Mazda before. FYI-My experience at Mazda was great from the sales staff to dealing directly with the GM for a personalized send off. I brought the ETC in for a oil service and 60K checkup and was pleasantly suprised by the covered check in area. I was greeted by a service rep and welcomed into the dealership. I was checked in, given my loaner car, and sent on my way. Before days end I was given a follow up call with the details of my service and when to expect my car to be ready. Unfortunately, the ETC sits for long periods at time and we had a more work to do than expected. But, I'm very glad Doug's did a throrough job and I even happier that I have not had any problems after my 60K service. I am glad to recommend anyone who needs service to go visit Doug's. Pleasant, quick, affordable, convenient. What else could you ask for?