Grapevine Ford Lincoln

Arrived at the front desk at 3:30pm on Monday and let the front desk lady know we had been talking/working with Joshua and Taylor. She paged Joshua over the intercom, but we couldn't even understand what she said over their poor quality intercom system. Not sure how sales reps are supposed to understand what is coming out of that speaker. We noticed people waiting everywhere with frowns on their faces and this should have been our red flag to leave. 20 minutes later another couple showed up and they were helped before us by someone who had taken Joshua's appointment. We then had the front desk lady page Taylor again. After waiting for an additional 30 minutes I asked the front desk lady if there were ANY sales representatives available and without even looking for one she said they were all with customers! 15 minutes later a different couple showed up and the front desk lady pointed to Taylor and let him know that they needed help! He quickly went to get keys and started helping them. Needless to say we lost our patience and this dealership lost our business. Terrible customer service! Good thing we made an appointment to sit and wait for over an hour without one sales person asking us if we had been helped. As soon as we left we sent Joshua an email to let him know how disappointed we were and to NOT EVER contact again. So what do they do? Their sales manager, Dennis Smith, called at 9:04PM left a message after walking up my 3 young kids after a very long day. UGH!!!! Very unprofessional! You have been warned.