ABRA Auto Body & Glass

Be Aware!! Warning.
Below ZERO service!
After a car accident, I took my BMW to their shop.
They said that they would fix everything.
They didn't.
They damaged the car.
Horrible. Bmw dealership said that the car has frame damaged from the accident and it is dangerous to drive it. BMW dealership gave me a report.
Caliber did not mention that matter, and told me that car was fixed. But it was not.
No experience at all.
They didn't fix the trunk right. The door paint was completely different than the original one.
My car has paint shades now because of
their bad job.
They damaged the roof.
Water leak while the weather is rainy.
The did big damage inside the car.
My car is convertible.
They damaged and cut the wires between the trunk and the roof.
Bad management is plus.
Please take your vehicle anywhere else.
This is the worst shop in USA.
After they got the insurance check, my car was damaged more. It took them One year to fix my car, and they didn't.. they did more damage.
They deserve below zero stars, and I will SPARED the word

First let me say, if I could give ABRA-Suwanee a zero star review, I would. This was the worst customer service experience I have ever encountered. I had an appointment set up for 2:00pm, and arrived a few minutes early. Not only was I not seen until 2:30, but the estimator, Stuart, acted as though it was an inconvenience to come out and meet with me. After explaining that this was an insurance claim and I had deposited the insurance check written to me, I told him I would be paying ABRA directly. To this he responded, and I quote, “Well that was dumb; you should have just brought us the check.” He then proceeded to rudely tell me that he would not discount anything from the estimate our insurance company gave me. Not only did I never ask him to do so, I did not expect anything of the sort. I explained to him that the vehicle belonged to the company and had special commercial wrapping that we have a particular vendor install. I asked for ABRA to perform all of the body work excluding the wrapping, and he told me it was “illegal” for me to have it done anywhere else but ABRA if they are to perform the vehicle repairs. Not only is this not accurate, he further stated that ABRA would not even be installing the wrapping themselves, but instead would be outsourcing it to a vendor of their choosing. At this point, I found there was no purpose in continuing in this unproductive conversation, and I happily took my business elsewhere. After leaving the facility, I spoke to our insurance agent, and she not only verified the inaccuracy of Stuart’s claims, but stated that her business would no longer recommend this “corrupt and unprofessional” company.
Recommendation: Run like hell!