Michel Tires Plus

I came here for an oil change and ended up sitting for an hour and a half while they twitted their thumbs and then gave me an attitude when I asked what was taking so long. It shouldn't take more than 30 min to do an oil change

I came here in a hurry and they helped me get back on the road as quick as possible. Thank you so much Jonathan!

Very polite staff! I was driving from Atlanta and my maintenance required light came on. You guys helped me continue to Charlotte.

I came here in a hurry and they helped me get back on the road as quick as possible. Thanks for everything!

Purchased 4 tires, oil change, alignment, with a possible shock change depending on the price. Since it was a decent size purchase, around $1,200 I requested price match. They couldn't find the shocks so asked if I got the 6 month alignment and then changed the shocks, would it void the alignment. I was told it was fine.



Problem 1: car started pulling to the left. Was told rotation would cure most of it and adding another couple hundred miles would break them in. Got it rotated, started pulling less- still driving the couple hundred.



Problem 2: Car felt shaky after oil change. Dealer told me that the oil was probably not 5-20 which is required for cylinder deactivation on my V8. Took it back. I'm willing to cover part of it... charged me $20 bucks.



PROBLEM 3: Got the shocks changed and went back for the warranty alignment. My sales person was not there anymore (fired). Was told it's going to cost $299 because the camber is not adjustable and would have to drill holes in the towers and install some bars that allows camber adjustment. I told him that was ridiculous because the car is within factor specs and camber is adjustable on my car. Called an hour later. The car was done. No charge because the camber was adjustable.



Ok here is where the unfortunate experience begins when I ask to see the pre and post alignment sheet. Another person comes in (Per A) and here is the conversation:



Per A: We don't give pre-post sheets.

Me: You have provided pre-post sheets on previous occasions.

Per A: We don't

Me: So how do I know if the job was performed correctly when you first stated you required 1.5 hours and $299. But it was done one hour later. Put yourself in my shoes, wouldn't you ask for that?



Per A: If you don't trust us, you shouldn't come here anymore (that was a fair comment)...



Me: (I make a questioning expression and he makes a monkey face sarcastic expression back) I say, what da @#$@ that was not right.



Per A: Don't come back anymore because you have been nothing but problems - you changed your shocks and want warranty alignment, you asked for the cheapest oil and your (*&#$(@* check engine light came on, you want a free alignment when it costs $299 for your Ram 1500 (screaming at me)



Me: Is that how you treat your customers? Are you the manager?



Per A: I'm the OWNER!



Me: (Surprised I couldn't believe how he was treating me and stuttered a little).



Per A: (insinuating sarcastically a stutter) are you an idiot that can't even speak?



Me: You’re !@#!@# UP! gonna make sure people know about your operation



Per A: So you a big man! Come on man show me !...



Ok that got crazy so I left. Few of comments and lessons:



1. I asked them to match the oil change price with Tires Plus, didn't want the cheapest non-compatible oil for my car. He totally twisted my request for a price match with "I want the cheapest oil possible" - worries me that they didn't ask me that a price match would mean inferior oil!



2. They told me that getting a shock change would not hamper the 6 month alignment warranty. Then when they couldn’t get the $299 because I told them the job they were quoting me was bogus, I become a trouble maker ??!!!.



3. The owner said he was always by the sales people when they talked to me and he never heard that they had to drill holes in the tower and that I was making all that stuff up - breathless. When someone tells you that they are going to drill in your strut towers, you remember. Oh, and he said that he heard me say “give me the cheapest oil” – not on a $45,000 pickup – and not my style Price match is not equal to "THE CHEAPEST".



Owner treated me like a lowlife cheapskate and tried to make a liar our of me - making fun of my expressions and making fun of my stuttering.



Not living up the service you sell is one thing, but making fun of your customers is not humanly correct.

I am very satisfied with your work and I hope that you never change a thing! My father and I have been coming here for years and will continue to do so. Thank for the great service after all this time!

They have helped me in two separate emergencies with flats and both times they have gotten to me within 10-15 minutes changing the tire fast and I was back on the road. Thank you!

I had an emergency and needed to have a flat tire fixed. They worked me in late in the day and did the job fast so I could get on the road. Thank you so much!

Super nice people, always respectful and well spoken. The helped me out of a nightmare situation with my vehicle. THANK YOU SO MUCH! Will keep your number in my contacts just in case.

Friendly, professional and upfront with prices! Thanks for offering non-hassle service which goes a long way with me.

Pleasant Service and customer accommodation! I was picked up and dropped off in my time of need and I appreciate that very much.

These guys were totally great to deal with. My son and I experienced a blowout on the expressway while traveling from Pensacola on vacation in a rental. The tire was not repairable as it had a tear in the sidewalk. As it was a rental car and I wasn't keen on paying any more than necessary to replace the tire, but needed a quality replacement as we still needed to drive back that day to Greenville. I had no desire to try that on a donut or suspect tire. Tires & More put a used, but solid Goodyear Eagle that they had available on the rental and restored the donut in the trunk in less than fifteen minutes for a very reasonable price. Totally satisfied with their friendly, efficient professionalism and reasonable pricing and strongly recommend them if you need tire service!

Everyone was very kind and helpful! As long as this vehicle passes emissions I will definitely be a repeat customer for life. Thanks!

I am very thankful for the great customer service and knowledge from Brent. He's been so helpful. Thank you so much!!

The guys were able to get me in even though I missed my appointment (sorry). The best part about this visit was that the oil change was done in the time Jermey promised, even a little sooner. I appreciate the efforts in making my visit as thorough and timely as you did.

The service representative Johnathan was very helpful and informative. He was able to explain in detail info about tires, enabling me to make the best decision and save money. I appreciate the service given given to me and will return for other work needed on my car. Thanks again.

Bob Cook got tires for me on a timely bases and installed on time. Thanks Bob for your excellent work. I will definitely be recommending your services to any of my friends or family in need of tire repair.

I will be back!! Service was Great!!!!

I am very impressed with the excellent customer service, I will be back!!!

Very thorough in explanation of the work that I wanted done. Accepted coupons without any trouble. Very helpful and knowledgeable. They stayed within the time frame that I was quoted for how long it would take. I had a great experience.