Bills Carpet Care

They were on time , actually early which was great, and they did a wonderful job for us. Our dog had gotten sick all over me of the bedroom carpet and he was able to get the entire stain out. Very professional and we will definitely be using them again.

VERY BAD experience. I am a realtor and contractor and I have carpets cleaned around Tallahassee multiple times a year. I ordered a carpet cleaning from Bill's and the employee that showed up failed to explain that I needed a pre-treatment and that his equipment would leave debris throughout the house (I was later told that I needed to vacuum the carpet before they showed up!) I made the mistake of trusting Bill's work and didn't fully inspect the property for several days after the cleaning (it was a vacant house). It wasn't the dirty carpet that was so disappointing, it was the customer service afterwards. It was so bad that we even filed a complaint with the Division of Consumer Services. I urge Bill's to improve their employee's communication skills and to strive to make the customer first. Please feel free to contact me if you have any questions about this review.
Barry Trotman
850-570-6092

Terrible experience and worse customer service I have ever dealt with in my life. Got told one price and then when they came they told me a different price and claiming I didn't include the stairs when I setup an appointment. When they got here he refused to clean the stairs well because they were "free" and we tried talking to the manager and Bill threatened to call the cops assuming we weren't going to pay. Bill was very unprofessional and disrespectful towards me. I feel as though they tried to take advantage of me knowing that I am a college student.

Exceeded my expectations. Professional informative and removed all my stains. I will definitely use them on a regular basis! Thank you again I appreciate your services :)

I have used Bill's Carpet for a few years. They are always very accommodating with scheduling and great professional service. I have always been pleased with the quality of work.

This is the one of the worst companies that I have ever had the unfortunate experience of working with. The owner, Bill, needs to take a class in customer service. However, since he is a "christian" man, I guess all is forgiven. Will not use these people or recommend them to anyone. In fact, if asked I will tell them to call ANYONE but them. Did not even get the carpet clean. I will be calling the old standby ...Stanley Steamer. At least there is some kind of back up there. I am sure that the people who work there peruse the internet for anyone that has anything negative to say. Do you really have that much time on your hands?

I was visiting for a family gathering (reunion) and we needed our carpets cleaned in hurry. We found Bill's to be AVAILABLE for our hectic last minute schedule. The prices were (indeed) what was quoted to us (with a little extra for deep cleaning that was definitely needed). For the amount of people attending, we wanted to make a good impression. The crewmen were very knowledgeable as well as certified as advertised. I know because I did my homework and checked with the owner and it's true...they really are IICRC certified. At the end they did a walk through to make sure we were satisfied. And, they even followed up with us the next day. That was a first!!! Overall, we had a great experience with prices, education, courtesy, punctuality and availability. I would strongly recommend Bill's Carpet Care for anyone needing their services.

A total RIP OFF they told me one price on the phone then when they got here it was the old bait and switch trick.and None of the tecks where IICRC certified.