Joe Ricci Automotive/Marlette Chrysler Dodge Jeep Ram

This was our first experience with Brandon and Blaise at Joe Ricci Auto Center in Clinton Twp. and I have to say that I see a long lasting relationship already starting. They worked very hard to get us what we wanted, especially after my husband and I had a financial hardship in the past few years caused by medical issues and loss of our jobs and home. our credit was not the best. There was very little pressure and a nice laid back sales experience. we walked out of other dealerships after being treated like credit criminals, Brandon and Blaise were perfect gentleman and treated us with respect and dignity. I appreciate all the help, follow up, and support during the whole sales process. We are very pleased with our new vehicle !!
Brandon and Blaise have renewed my faith with car dealerships. I tell everyone I know about what a wonderful place Joe Ricci Auto is. Thank you so much guys, we will be back for another vehicle very soon for our son.

Terrible experience! Jim stuck me with a Lemon. He lied to me since day 1. I confronted him about it and he told me from his own lips that he knows nothing about the car he sells. They give him cars and tell him to sell it. I've been paying hundreds of dollars on repairs for my jeep since I got it. He never sent my insurance to the loan department so they ended up making me buy another one; so I paid for two. The staff was unprofessional and rude to me when I confronted them about the problems I was having with the jeep. I am not the only person that had a terrible experience. Please don't end up like me, stuck with paying thousands of dollars on a lemon. Please go somewhere else to spend your hard earned money.

I recently took my SUV in to get a number of items fixed on my truck. The service team was great! Kevin was extremely helpful. The car was fixed quickly and the price came in less than the original estimate. Thank you!!!

This place sucks!!!! They will get you financed for a car, however, you will be out a huge amount of money trying to fix the bucket. They sold me a lemon that looked good on the outside, but in reality it had been in a serious accident which cause major internal problems. This led to me having to get a new transmission and I was told by the mechanic that fixed my car that it was a poor investment and that I should not be financing this car. Of course when I called them about the issue, they told me that if I didn't have a service contract, I would have to pay for the repairs myself. I didn't have my car fixed by them because I don't trust them at all. They prey on vulnerable people to keep their business running.

Service is horrible - Purchased used SUV transmission went out, SUV was still under warranty - Service kept my vehicle for over 45 days, since my vehicle was under warranty I felt they gave us inadequate/incomptent service because we were not "paying customers". They would not return telephone calls, they would put us on hold and keep us on hold as long as 30 minutes. It was the worst customer service experience I have ever received. I would not recommend Joe Ricci to my worst enemy.



Shar

Not only did these people charge me double for a car, but as soon as I got home the thing started giving me major problems. It wouldnt start up because the battery it came with was HALF the size it should have been for that car. I tried to get the dealership to help me out with the cost since it had only been 2 days since I bought the car, but they totally blew me off and said it was my problem. Now 4 days later and the car is leaking antifreeze. Hopefully I will get some help this time, but im not looking forward to it.