Cypress Falls Pet Resort & Spa

I am sorry to see some bad reviews because we have never had anything but stellar service here!

After reading the bad reviews it is obvious that the complaining customers were the problem!

Our dogs love it here and the staff has been wonderful! They even allowed early check in when we were leaving on a trip! The staff has never been rude to us!

We used Cypress Fall Pet Resort to board our Lab puppy (9 mo) and Dachshund (7 yrs) fur babies. They loved it. I toured the facility a bout 2 weeks prior to their stay. I was very impressed with the staff and the cleanliness of the facilities. While I was on tour, I observed many happy puppies in doggy day care! When we were dropping our babies, I observed two separate dogs come in to go to doggy day care and they both ran right up to that door and barked to get in. So cute! When we picked up our babies, they seemed happy and had been well cared for. Only word of caution, book early when you require holiday boarding. They fill up fast and pretty far out! I highly recommend this facility.

We left our elderly dog for the holidays at Cypress Falls. She has several medical issues and they took very good care of her. She ran out of medicine while we were gone, they were kind enought to drive to the vet and pick up the refill. I feel very good leaving our beloved doggy there with them!

This is the greatest place for all pets!!! They treat each furry family member with immense love, respect, compassion. Our two pugs were so very loved and treated VERY well. We will always return to this place as we trust them with our furry babies!

I completely and honestly recommend this business. Their groomers really know what they are doing (how different dog breeds should be cut) and they are very professional. I know my dogs are spoiled when they are in their care. Also, the owner has a sincere heart for animals and leads her staff in such a way.

I take three of my four dogs here for grooming; they're the best! Always trim my guys exactly like I want them. And instead of being fearful, like at other groomers, my poodle enters the grooming salon calmly.



One of my pups also attends Day Care here. OMG! They spend a lot of quality time with her and she brings home a report card of her daily activities every time she visits! They really get to know your dog and treat them like royalty.



LOVE this place!

Prince is a small, gregarious "alpha" dog that wants to be in charge. Candidly we worried that " Little mister smarty-pants" might get himself in trouble or cause trouble at Doggy-Day Care. Instead, after passing a detailed temperment evaluation, Denise the lead Daycare provider educated me, "Prince is here to go to school".



And, Prince is a boy who loves going to school at Cy- Falls Pet Resort. When we turn into the parking lot and he see's his friends and teachers already out in the yard, he can barely wait to get out of the car and join them !



Under Cy-Falls tutulege Prince has learned to interact appropriately with large and small dogs. It's a joy to see him playing with the "big boys" on the play ground and remarkably they're all getting along....and the staff's good judgement and boundry setting makes it so.



In the evenings, following a busy and event filled day at school, he's happily exhaused.



After dinner and a litttle bit of chase and playing with his toy rag fox with mom and dad for a final wind-down, he's ready to settle in for a night's sleep.



It's easy for us to rest when we know our pet is safe and happy....

My dog came home with broken ribs!!! We left our dog over the weekend recently. When we picked him up he would make a horrible crying sound. It was very noticeable that he was in pain. We took him to the vet first thing Tuesday and found that he had 5 broken ribs. We still don't know the outcome, but are praying for good news. The staff did mention that he tried to bite the staff. It makes me question why he would bite the staff and how they responded. Our dog is a Yorkie...might be 5lbs wet. Avoid for the safety of your pet!!!

I boarded my dog, Chloe during the 4th of July holiday. She stayed 7 days there and she also received a beautiful groom before we picked her up. Chloe was happy to see us but I could tell that she was well taken care of. Her tail was wagging and she did not seem stressed like the other places I had previously boarded her at. The folks at Cypress Falls Pet Resort are awesome. They allow you to bring your dog back to her room and get her settled in and they discuss anything yo may have concerns about. The facilities are amazing and the walking park is just great. They are very accomodating to any need Chloe has. I am glad that they stop giving tours of the facility during peek holiday times. They are full to capacity and very busy taking care our canine and feline companions. I will definately bring Chloe back for boarding and she will be a regular customer in their grooming salon. I have nothing but great things to say about them.

OMG!!! They love my dog and she loves them! They are so wonderful and sweet with her. She is still young at one year old. One time she actually jumped out of the window of my suv in the parking lot and ran to the door. (scared me to death!) Jolie, has so much fun when she visits here. I know they treat her wonderfully whether it is boarding, day care or grooming because she is always excited when she goes back. I totally recommend Cypress Falls Pet Resort and Spa for their dog or cat.

My disabled husband and I went over to this "new" facility to explore before leaving our pet for a vacation stay. We walked into a beautiful building where there were two employees. One was on the phone in front of a computer. She looked up and smiled. The other walked over to answer a ringing phone and also got on the computer. Several minutes later, the second employee asked if she could help. I asked to get a price list and if we could see the facility.

I was handed a brochure, but told that they were not giving "tours" because it was Spring break. Please come back next week.

Why would I go back when we were treated so cavalier. There are other reputable pet care providers in my area. We live just across the street, but will NEVER go back.

If this is how they treat the owners, heaven help the dogs.

If you are a pet lover, be wary, this company is careless unprofessional and I would never recommend or use this pet spa and resort ever again.

Good service is hard to find as we all know nowadays. Luckily, I found it just around the corner! CyFalls Pet Resort is amazing! I took my 2 year old pomeranian, who has had 2 hip surgeries and tremendous matting problems to them and she looks like a brand new puppy! She feels so much better and has so much more mobility she can actually jump up on the couch with us again! They are such a blessing and "Farrah" will definitely become a regular there. :)