Town Fair Tire

I set an appointment for 10 am and ordered the tires online I was informed when I got there that the wrong size tires were sent. I chose some tires at the store which were a little more expensive. We also had a complete alignment. Didn't realize it would take over 2 hours to complete the job. Don't bother making an appointment does not seem to matter

I agree with jamesttt. The same exact thing happened to me. I went in with the intention of buying 4 new Hancook tires for my 2002 Honda Odyssey minivan. The salesman talked me into buying the Mastercraft Strategy 225/60R16H tires. Before these tires, I confidently drove me & my family around in the winter. Now..forget it. I couldn't even make it up the incline near the KFC next to the Olive Garden in Manchester, CT. I actually had to roll backwards and go out the shopping center exit on the other side. It only had just started snowing!! Very unreliable & unsafe tires. You can't even make it up an anthill that has a snowflake on it with these tires!

Bottom line: Stay AWAY from these guys. After several years of dealing with them they seem to be a lousy outfit. Took several years for me to reach this conclusion, but here's the story.



When I needed tires a few years ago a good friend, long-time in the area, recommended Town Fair Tire in Vernon (ct). They are quite local/convenient, gave me quick and good service, except they didn't have the tire in stock they first recommended and put me into a slightly cheaper set. No big deal, but you'd think they guy would know his inventory. I sent my wife there a year later for tires and they did the exact same thing to her (switched her into a different tire after recommending another). Again no big deal, but twice making the same mistake. Hmmm, got my attention a bit, but filed it away. Scroll forward two years and my wife (a retired 30-year school teacher) says she's having terrible problems in the snow (no snowfall to speak of that first winter). A few weeks ago, I took her car out in six inches of fresh snow and had the absolute worst driving experience of my life. On her previous tires, when she first got the car (front wheel drive Honda), I took it out to test in snow in an empty parking lot and could not even spin the thing out; damn excellent handling in the snow. Now on these tires, being in the snow was a disaster, slipping and slidiing with the worst traction experience I ever had in my life (30+ years winter driving in the northeast). She took the tires to another shop and their instant response was the tires had no business being on her car at all, let alone in the snow. For the heck of it, I took her car back to Town Fair to see what they would say, and low and behold, all I got was stonewalled dead silence when they found out they had provided the tires. And no, I wasn't about to do any further business with them, so, I just walked away. Say what you will, but my take was that the several employees we dealt with knew exactly what they were doing in each case (switching us out of the first selected tires, presumably for something they'd make more money on), and then putting bum tires on her car any way. They relied on our ignorance and worse, violated our trust in their supposed expertise. I'll allow I had no complaints with service, but if you do go there, certainly you should not rely on their expertise. Do your homework off the internet and tell THEM which model tire you want. I guess what else is new. Caveat emptor (buyer beware).

Great service! very helpful!!!

STAY AWAY....I went to have my tires changed over to snow tires. I ended up buying two new tires. I was there for a little while. When they told me I was all set and I walked out to my car I noticed 3/4 of my rear bumper was torn off and missing. The manager there said it was like that when i brought it in. I ended up calling the police to make a report....I would never reccomned this place to anyone.

I WOULD NEVER COME HERE AGAIN OR RECOMEND TO ANYONE. STAY AWAY This place is absolutely awfull. I am sitting here right now. I have been waiting for an hour and a half, I just saw them pull my car in now when I had an appointment for an hour and a half ago. I am here for a second set of wheels because after buying a set of winter tires and brand new black wheels which I told them I did not want hubcaps put on they put the hubcaps on, scratching the wheels. Obviously I demanded new wheels, I did not just spend $600 for brand new wheels for them to scratch. So I shouldn't be here at all today and here I am an hour and a half after my appointment and they just pulled my car in. Don't bring your car here ever. I wouldn't come back here if they offered me a free set of tires. I am a motorcycle technician by the way so I know what is involved with changing tires and wheels and running a shop. Would post a negative star rating if I could!

I was recently impressed by quick, friendly, and efficient customer service, as I visited the Vernon Ct location. I purchased 2 new tires and the sales associate came out to assess my tires for condition and size. Then he was able to reccomend a tire to suit my price range, as well as make sure I got an alignment and balancing for optimal performance. The installation was quick and easy for me, I just shopped next door for 1/2hr, also no appt needed the day I went. I would reccomend this place to anyone, Great Job Guys :)

Hi--

I called Town Fair Tire in Vernon, Ct to obtain a price quote for 4 tires and 4 wheels for my Toyota Truck. Dan was the service reprsentative I talked with. He gave me a quote, explained everything to me. Two days later I went in to have the tires and wheels mounted on my truck. The price also included a fronrt end allignment. I am very pleased with Dan's service and the service his staff gave me. I plan to go there again. Good work guys. Jody