Acredale Animal Hospital

My experience here could have been the death of my dog and as a result, I will not be coming back. I took my highly active competition dog into Acredale with the symptoms of lethargy, a mild fever, joint swelling, all over stiffness, swollen lymph nodes, loss of appetite, hind end weakness, instability while walking and the explanation that he has been exposed to ticks since we track competitively and he is in the woods or fields numerous times per week practicing for trials. All signs pointed to a tick borne disease. A 4dx test tested negative, but I told the doctor that I knew this didn't mean much. There are many reasons why the test can provide a false negative and I asked for doxycycline to treat my dog based on clinical symptoms. For anyone who isn't aware, all research suggests treating aggressively with antibiotics if clinical signs point to a tick borne disease. Failure to do so can result in organ failure and death. The vet said NO, even after I pleaded with her several times. She suggested a full blood panel to be our next approach. Assuming she might prescribe doxy if the results pointed towards tick borne or infection, I agreed and went home to wait. Two days later, I received a call and was told that the blood panel was normal. At this time, the vet suggested several other diagnostic tests, numbering in the hundreds of dollars, and a few off the wall suggestions of possible causes (hip dysplasia among them, for a dog who was presented with fever, swollen lymph nodes, and all over joint pain ... plus OFA Good not even 2 years prior). As it turns out, I asked to see the results of the blood panel for myself, a few days later. As you can imagine, I was shocked to see that the panel was NOT normal and had several high and low results. Albumin, lipase, ALT, a to g ratio, and lymphocytes were all low. Globulin was high. If you do a little research, you will see these suggest possible kidney issues and possible tick borne disease as being the culprit. After speaking with two other vets, they both agreed that the dog should have been started on antibiotics immediately, due to clinical symptoms. Luckily, with the help and advise of another vet, I started my dog on doxycycline and within 3 days he is already getting back to normal. If I had listened to the vet at Acredale, my dog would very likely have started to have kidney failure or kidney damage (at the least). He could easily have died, all the while Acredale would have happily charged me hundreds, if not thousands, to test for everything else under the sun. I would never recommend Acredale to anyone that has a serious problem. Go elsewhere, or risk a misdiagnosis.

If you like being quoted one price and charged another after the fact this is the place to go. I was quoted 62 dollars for a kennel cough and canine flu vaccine over the phone. I was told that an exam charge would not be necessary (my dog had his exam less than 6 months ago). After driving an hour and in the exam room with the vet I was told that it was actually 98 dollars and then at checkout it was going to be 134 dollars. Then at checkout they "corrected" themselves and charged the 98.

Not only have my appointments been on time, but it is clear to me that the veterinarians at Acredale Animal Hospital care about the animals they see as well as the families that bring their animals to be seen. I have a large breed dog and was very concerned that her back left leg was giving out. Dr. Kenny took his time examining my dog, asking me questions, sharing his opinion, and suggested treatment plans starting with the least medicinal and least invasive. He was absolutely 100% correct in his diagnosis. I take great comfort knowing I have a team of veterinarians that I can trust. I highly recommend this practice to anyone seeking care and treatment of their animals.

The veterinarians and technicians were very knowledgeable and caring for both my dog and cat. When my dog got sick during our move, the veterinarian not only cared for our dog, he went out of his way to find a solution for me to move and not jeopardize my dog's care . I really appreciated the compassion the clinic's staff showed to my dog and to my family.

I have been going to Acredale Animal Hospital or 17 years. I have had 5 dogs that I have brought to them 3 (now 2) currently, but I have now pulled my records. My 5 year old Bull Mastiff needed surgery that would save her life. They quoted me $1500.00 for the surgery but I did not have that much money available. I asked to make payments like I have in the past with out problems but they told me that they do not do that anymore and I would have to come up with the full payment. I was not able to and now my baby girl is DEAD!!!!!!!!! I asked where the loyalty is and that I have been seeing them or 17 year with many referrals to my friends. NOT ONE Doctor would talk to me while I was there or answer any of my calls. They all hide behind their office staff. Other people have giving them good ratings in the past but as you can see the last one posted was last year so they have gone downhill with their service and compassion. What has happened to customer loyalty???