Indian River Auto & Transmission Repair

They are great! They are very welcoming and friendly. In my two experiences with them I've seen that the owner really cares for his employees and works to make sure customers are well taken care of. Service is awesome, they thoroughly explain everything and really go the extra mile. It can be hard to find an auto shop you can trust and I'm happy to have found this one! These guys know what they are doing and will get you back on the road in no time!

So I was told my issues with my car were a quick job which was told to me was a water pump. One day goes by and I call to see if the manager Mike had reached the insurance company about the repairs and he states “I have called and I am waiting on them to return my call". Day two comes and I just so happen to need to return to retrieve items from my car to find the police there. I had come to discover that a car was broken into and damaged (busted window, ripped open dash and stolen stereo equipment). Now, I walk to my car to find a GPS, money and later to find out scratches as if the car was hit or scratched. I kindly walk in and alert the manager and HE ACTS AS IF GETTING CARS BROKEN INTO ON HIS WATCH WAS ACCEPTABLE Saying “well these things happen”. I am sorry but when a person falls off a bike you say these things happen not when someone else’s property is broken into. I was very calm about the situation seeing how before this happened he once again stated “I am waiting for the insurance people to call me back”…on day 2. So, this is where it gets interesting! My sister called the insurance company to find out that NO ONE HAS CALLED THEM ABOUT MY CAR & THEY DO NOT CALL PEOPLE BACK and for a water pump they would say yes because it is covered. That was completed in less than 10 MINUTES. When confronted with the issue he became defensive and stated he had the names of the people he called and times but was reluctant to show us. After telling Mike we will call them he quickly went back to the phone and said “I will call them right now” as if he did not want us to do so and be caught in a lie in front of customers. So, just to recap I have been lied to about the time needed to complete my car, the insurance people needing to call Mike back oh I forgot to mention. The issues with my car were not an easy fix it is now a major job!!! When did I get a call about that, never? When did I get a call about my car getting broken into, never? All I received were lies and luckily it just cost me time.