More Info
- General Info
- 495 Union St LensCrafters is dedicated to providing quality eyecare to ensure you always see your best. We offer a complete range of premium lens solutions and a wide assortment of designer brands including Ray-Ban, Oakley and many more. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Cigna and many more. At LensCrafters all prescriptions are welcome!
- Extra Phones
Fax: (203) 597-1421
- Brands
- Armani Exchange, Brooks Brothers, Burberry, Coach, DKNY, Dolce & Gabbana, Michael Kors, Oakley, Polo, Prada, Ralph, Ralph Lauren, Ray-Ban, Sferoflex, Tiffany & Co., Tory Burch, Versace, Vogue
- Payment method
- cash, check, amex, master card, visa, discover
- Location
- Brass Mill Center
- Associations
- OneSight Foundation
- Other Links
https://local.lenscrafters.com/ct/waterbury/495-union-st.html
- Categories
- Other Information
Specialties: Digital Retina Photo - varies by location, Prescription Eyewear
GalleryView all (7)
Reviews
08/03/2008
On Sunday, July 27, 2008 I returned a pair of glasses to the Lenscrafters listed above.
My experience at this store was unprofessional in environment and tone; as a customer I was treated in a condescending manner by this store’s manager and with a total disregard to my questions. Specifically, the manager refused to my questions about my insurance, she told me not to worry about it, that the computer would take of it.
Her tone and approach towards me as a customer was condescending and disrespectful. Specifically, when I returned my glasses she would not accept that I simply did not like them, she responded by stating “let talk about it”, when I repeated that I did not like them and would not engage in further discussion, she refused to answer any of my insurances questions, portrayed a body language that portrayed annoyance and frustration. She became verbally disrespectful by stating to me that is was probably my husband who did not like the glasses.
I had every intention of choosing another style of glasses, but choose not to because of this manager. My insurance questions remain unanswered. I am deciding if I will continue to use Lenscrafters for any of my further eye care needs.
This manager has portrayed Lenscrafters as a company that does not value or respect its customers.
Details
Phone: (203) 597-1355
Address: 495 Union St Ste 1082, Waterbury, CT 06706
Website: https://local.lenscrafters.com/ct/waterbury/495-union-st.html
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