Sheridan Ford Sales

I purchased a 2008 Suburu Outback from Sheridan Ford a year ago. I brought the car to a mechanic to have it looked at and they said the head gaskets were leaking. I brought it back to Sheridan and asked them to give me more of a break on the price and they said no. They told me the engine was in good condition when I bought it. Now its in the shop with a blown head gasket and I am looking at $2,400 in repairs. Might actually be $3,300 if the catalytic converter is shot. Don't do business here. I guess I should have known when over one third of their reviews on FB are 1 out of 5 stars. Thanks for nothing Sheridan.

Not exactly the best place to shop for a vehicle. I traveled a rather far distance to check out a few vehicles in their selection. Over the phone and online the salesmen were aggressive and eager to inform me about the vehicles. When I decided to show up to check out some of the vehicles we had spoke of they seemed to have the opposite reaction and be not so welcoming to me (which I will explain in further detail). Usually this change in behavior means that they are prejudging buyers by appearance and making assumptions of their purchasing power.



The salesman I dealt with and corresponded with over a period of days didn't seem so enthusiastic about helping me with the vehicles I was looking at. I had the sense that he felt like he was wasting his time and just going through the motions of my request. After I had made it quit clear before I arrived that I was coming to test drive the vehicle/s I was interested in, this option was not granted to me. I was only greeted with an “excuse” regarding weather conditions on a rather calm day (a rain drop stop you from making a car sale). For me this was an absolute waste of time as this dealer is not exactly close to me and I have a very busy schedule. It was not an unexpected visit as the salesman knew the time frame I was going to arrive so the cars should have been ready.



After I left their dealership their attitude was further expressed by them when no one bothered to follow up with me and contact me again regarding the vehicle I had inquired about. As a matter of fact I had to make several attempts to contact them to get my questions answered. It was the exact opposite of the “eager” behavior they displayed before. It’s not so much that I expect a salesman or dealership to contact an interested buyer, it’s just that following up with a customer is part of salesmanship and working with a customer to get a sale. The thing is I'm not a car salesmen and I'm not going to do their job for them. An interested buyer should not have to chase someone to get them to sell them a vehicle they may be interested in. As a purchaser that is not your responsibility.



My last words to the salesman were in regards to contacting me on what they considered a “good day” so that I could test drive the vehicles. Since it was drizzling that evening I gave them the benefit of the doubt. After several very sunny clear sky warm pre summer days past I decided to shoot the salesman a series of e-mails regarding the vehicle. Although after communicating with the salesman he seemed to change his attitude some what and offer to arrange for me to drive the vehicle. The lengths to which I had to go to get them to arrange that I felt I should not have had to in the first place. First impressions are lasting ones and I’d be lying if I said that this dealership made me feel like a welcomed customer.











This dealership gave me the exact type of “grin in your face” attitude that most car shoppers should learn to stay away from. Even though some of my questions were answered I never felt as though this dealership would be the type that I could trust.

DO NOT WASTE your time at this place!! Read reviews online. They are sleezy. We made a deal with a salesman, APR was approved, we faxed our registration card to the salesman,all paperwork was a go. We drove an hour and a half from Reading PA to pick up the car the following day an hour after the dealer opened (and the time they were expecting us) and were told that the manager sold the car that morning. We wasted half our Saturday on these clowns and on top of it when we confronted the manager, he was arrogant and unprofessional and offered to put some gas in our tank. DO NOT WASTE YOUR TIME. As the previous post states, drive to another Ford dealer where you'll receive the courtesy and honesty you deserve.

Do yourself a BIG favor, go to Porter Ford. I would say no stars but then it would just look like I didn't rate them. I'm not a former employee or anything like that, just a customer that will never go back. Seriously, go to Porter, Newark just isn't that far away.