Haddock Collision Center at Maynard

My car has been at this shop for minor repairs for a great deal of time longer than it should, due to the shop ordering the wrong part. Every time I call to check the status, I get the run-around. At first I was told that my car would be ready last Friday, and then that was postponed until Monday or Tuesday of this week. When I heard nothing from them, I called around midday on Tuesday and was told that everyone was at lunch, but that someone would call me back after 1:00. I called around 3:15 (having not received a call from them), and was told that my car would be ready on Thursday. Now, I am looking at Tuesday of NEXT WEEK because the same part was again ordered incorrectly.



The shop tried to shift the blame onto my insurance company, saying that Geico forces them to buy cheaper after-market parts to keep their costs down, and that's why the wrong part kept being re-ordered. I called my claims adjustor, who then drove to the shop to speak to the manager. I am going to insist that Haddock's reimburse me for the extra 9 days I have had to pay out of pocket for a rental car because my vehicle was not ready anytime near when I was promised.

GREAT PLACE TO TAKE YOUR VEHICLE. THEY ARE HONEST AND HELPFUL. THEY HAVE SKILLED CRAFTSMEN, UP TO ANYTHING THAT COMES THEIR WAY. THEY WILL ALWAYS HELP WITH A SMILE AND WILL GO THE EXTRA MILE TO MAKE THE CUSTOMER SATISFIED. I HIGHLY RECOMMEND THIS PLACE, USE THEM WITH CONFIDENCE. THEY TAKE PRIDE IN THEIR WORK!! THE MANAGER BLAKE IS AN UPSTANDING MAN, VERY HONEST PEOPLE PERSON. GOD BLESS TO YOU ALL AT HADDOCK AND JOB WELL DONE!!