PCW Appliance Sales & Service

I went in to get a part for my washing machine and the part number that I got from whirlpool was incorrect. I took the part back and Christina told me she would exchange it (and magically the new part was the exact same price as the first part) when she brought the part out to give to me it was in an old beat up box with all kinds of things scratched off and the part was clearly used and rusted. I said I didn’t want an old rusted part for the same price as a new one. She told me she would order a new one in. I was hesitant because I was on a time constraint. I asked her about a new lid latch as well she never called back about that part. The part took longer (only by a dayish) than expected but I’m that time I had to order a new washer since I would not be able to have the part installed. I had a family member take the old rusted part that she insisted I tried back to the store and ask for a refund since I had to buy a new washer. She said she wasn’t the person who could decide that and that I should try and sell the part on the Internet. I now have the brand new part that she ordered still sealed in a factory box that they will not return. Furthermore, when you go you are basically forced into paying cash. Ive called once a week to try and talk to Christina to see if she ever talked to whoever is in charge of refunds and she has not returned any of my calls. In the past I’ve used Dew’s and D&L without any issue, but in a bind I used PCW and got ripped off. I ended up paying $72 for a $25 part. Save yourself the time, energy, and money and avoid PCW.