NTB-National Tire & Battery

I just wanted to start off by saying thank you Ceasar Cordon, the Manager, for taking time after business hours and helping us by changing the flat tire on my Tahoe. We were stranded and Mr. Cordon drove by and offered to help us. He is a blessing in disguise. I definitely recommend this NTB to everyone.

This place SUCKS!

Came in to get a tire leak check/nail in my tire and waited an hour and a half just to be told it couldn't be fixed and had to wait longer just to get a new tire put on. What good are warranties if they NEVER cover anything!

if you go to anyplace else besides the discount tire near walmart on spencer, you're gonna get screwed. end of story

Went to them for regular Trans flush. Said Pennzoil book said must upgrade to synthetic (more expensive). Took 2 1/2 Hrs (mainly because tech was on cell phone most of time). Next day trans started whining noise. Took it back, tech spent hour looking through Service Notices online, said was sure it just needed to be flushed again but needed to check with Pennzoil rep. Assured me safe to drive. Promised would call next day, did not. After I call Mgr. & complained, tech called said need to re-flush. By this time Trans was no engaging on higher gears. Next day NTB re-flushed, no call back. Next day I called back, no improvement. Then Mgr. said outside trans expert said should not have used synthetic. Mgr. said would re-flush with regular fluid. Still no improvement, Mgr, said will contact his insurance, gave him copy of previous trans service recpt. Promised would call next day with update, never did. Insurance finally call said needed to send inspector to look at trans, would call back, did not. After numerous calls, voice mails, and broken promises to call back. Claim denied, said driving with wrong fluid, three flushes in a row & driving after whine started (on Tech recommendation) did not affect trans. Will cost, $$$ to fix trans plus an extra week and a half of rental car waiting for NTB & Insurance to return calls.