Beach Ford

The only reason I am giving one star is because it wont let me submit comment with out at least one. This service department should recieve no stars and all other Ford Dealers should be ashamed to be associated with Beach Ford. I brought in my 2012 Ford Focus, I bought it used and KNOWING it had a branded title. My car wouldnt go into reverse and the transmission kept saying failure. I first tried other transmission places because I do NOT have a warranty and I knew dealers are usually more expensive. So approximately 1 1/2 months ago my car was towed to Beach Ford and a few days later I was told they will NOT doing any work on my car because its branded title...REALLLY???... I am a PAYING customer. I only took it to Ford because no one else can fix the new transmission. I told the service department I would sign whatever I needed to have a diagnostics done and was told they would call me back. Today May 5,2014 I called and was told that my car was ready to be picked up! Yeah!! finally!!! I got a ride down there and they gave my keys to an employee to pull my car around. Well... nightmare continues..... there was ABSOLUTELY NO work done on my car and the employee COULD NOT start it because it was not fixed. I went back into service department and waiting for manager about 20 mins, finally he came up and said we don't know whats wrong with it or where to begin... WHAT?!?!?!?!? My car is a Ford and you are a Ford dealer!?!?!? Now they tell me they will have a tech look into but its going to be a few days because they are slammed...really????... You have had my car for 1 1/2 months and I am pushed to the side!?!??!? Now I sit and wait for someone (hopefully) to call me and let me know whats wrong with my car. Again I have NO warrranty and I KNOW I will have to pay for work. I AM A PAYING CUSTOMER AND UNDERSTAND NOTHING IS COVERED... I JUST NEED MY CAR FIXED... AND I HAVE BEEN WITHOUT A VEHICLE FOR 1 1/2 months and I have a trip coming into two weeks and I have to spend more money renting a vehicle because Ford Service "cant" fix my car! I will leave an update once they call me and IF they call me!!! BS...

The sales personnel is the reason i buy my cars/trucks at Beach Ford and the Service that i have recieved in the past 10 years of owning a Ford has been awesome. Thanks to Tom Best for the service to all my vehicles

DO NOT take your vehicle to BEACH FORD's service department!! They will steal your parts and tell you that it happened to just break while in their care. Brought in my 2009 Ford Explorer for them to fix a couple of frayed wires....which they fixed. When I picked up my vehicle, turned the ignition, I immediately heard a very loud screeching noise, which the service people heard too. So they kept my car overnight and then told me that the A/C compressor went bad. There wasn't a peep out of my car before this. A/C Compressor don't just go bad when you start a car. They began to fail and give you indications they are failing. My car "went bad" in their care...because that's how they stay in business. They either replace your good parts with bad parts so that you'll come back to pay outrageous prices for your own good parts, or they'll just damage you vehicle so that you'll have to come back and pay to have it fixed. BEWARE: DO NOT TAKE YOUR VEHICLE TO BEACH FORD TO BE SERVICED OR THEY'LL ROB YOU BLIND!!

Bad company bad service they will steel ur money ,people save ur money I couldn't save main cause they stole it ,once ur money in there pocket I mean mr scott pocket no way to get it back be careful .

The sales department is excellent. Very polite, made sure we were happy, even called a few days later to make sure we were still happy with the new car. I got everything I wanted and alot more, which was a miracle since we have credit issues and every dealership around pretty much laughed us out the doors. They gave me almost a thousand more dollars for my trade than anyone else had offered. I would definetly reccomend this dealership for anyone looking for a new car.

The service department has the worst face-to-face customer service I think I have ever experienced. The receptionists are not friendly or helpful. I had a toddler, an infant in a carrier, and two bags and I was trying to get to the lounge to wait. The receptionist, along with the serviceman they literally looked me in my face and didn't offer to help. Neither person offered to open the door, which was two steps away from their desk. I had walk by their desk to get to the lounge. Thankfully another customer had enough decency and kindness to open the door and offer to carry the infant carrier. To make matters worse, after being in a waiting room from 7:45 to 10:45a I went to the receptionist to inquire about my vehicle. After she finished her social conversation she asked how she could assist me. She looked my name up in the computer and said she had no clue. However, she told me I could walk outside and ask the serviceman myself. She did point him out to me, how helpful!

I bought my ford edge there a year ago and it has been a nightmare. they never seem to be organized and have dropped the ball at least 6 times. the vista roof had to be replaced and no one seemed to know what to do and how to fix it properly. i had to use 3 rentals for about a 4 week period. everyone was rude and uncaring. i would rather go to another dealership even if i have to go out of town. if i could go back i wouldn't have even bought my car there.