Durango's Auto Service

I IMPLORE YOU, DO NOT GO TO DURANGO AUTO SERVICES ON PRESTON IN PASADENA, TX. ! My son took his vehicle in a week ago to get the power steering pump replaced on his vehicle. After only a week and a half it started acting up again. He was told by another mechanic that they may not have installed it properly and left air in the system. So my son took it back today thinking that they would do the right thing and give it a look. Almost immediately, they suggested my son, Roland Jr. going to buy another pump and paying them again for labor. The owner of Durango Auto Service and his son were rude and treated him like he didn't know what he was talking about. So after half an hour of trying to convince them to look at it, (without charging my son again for labor) they took it around back and popped the hood. Another 30 minutes, and they were finished, saying now he had a leak in one of hoses but that they temporarily fixed it (Meaning they, CUT THE HIGH POWERED HOSE to release the air and DUCT TAPE IT back together!) It was an easy fix that they made worse. When My husband Roland Sr. asked if they could fix the leak they told him "NO" to take it somewhere else." So my son took it to the other mechanic that had looked at it before and he said there was nothing wrong with the hose that morning! Meaning they cut the hose to let the air out and put duct tape over it and then told my son that he needed a new hose and had a leak. I REPEAT, DO NOT GO TO DURANGO'S AUTO SERVICE ON PRESTON IN PASADENA, TEXAS! They ended up costing him more money! Dishonest, Unprofessional in every way!! I have spent thousands of dollars with them trusting they would do the right thing on multiple vehicles!! no matter which way you look at it. Durango did what was wrong and cut the line!! I purchased another line it was replaced and bleed properly and GUESS WHAT it had no other issue. DURANGO's did not do what was right after we paid him and wanted to be paid again because "WE DID NOT PURCHASE HIS PART". My husband purchased his part before and he still charged us twice to do the same job that he did not complete properly. So I will write of review. And God knows exactly what happened. You work for Durango so of course!!! But I stand for what is right and what was done to us. REGARDLESS.. My husband, my brother, My son, My self and The other Mechanic and You all at Durango's knew that Line was not leaking. Never had a leak, Never advise of a leak when the Fuel pump was replaced by Durangos, Ect. The owner was upset at my brother for asking how he bleed the brakes. Took it upon his self to say he would look at it and not even 15 minutes later called us to say there was a leak and that he temperately repaired the issue. His temporary REPAIR was to cut the line to release the air and then Guess what "THERE WAS A LEAK." Durangos lost a customer who has spent THOUSANDS OF DOLLARS WITH HIM AND TRUSTED and we never thought he would do this until he did!! Lesson learned!! WE HAVE NEVER BEEN TOLD THAT OUR MONEY WOULD BE RETURNED. THAT IS A LIE.